Erin Evans
Proctorsville,VT
Overview
7
7
years of professional experience
Work History
Senior Customer Care Representative
Casella Waste Systems Inc
Rutland, VT
04.2018 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Community Support Staff
Lincoln Street
North Springfield, VT
01.2017 - 12.2017
- Provide a variety of educational and community support services for an autistic, non-verbal client. Services include transportation to school programs, engaging the client in community outreach programs, and tracking the client’s progress daily through their Individualized Education Plan (IEP).
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
Account Manager, Inside Sales
Lanyon
Dallas, TX
03.2015 - 10.2016
- Managed accounts for a software company that provides cloud-based solutions to manage meetings, events, and travel. Personally managed over 500 accounts for Lanyon’s event management product, RegOnline. Accounts included government agencies, non-profit associations and enterprise level companies.
- Served as the point of contact on all accounts, including contract renewals. Responsible for prospecting accounts for potential upsell opportunities, and growing my account base by 15% each month.
- In March 2016, I was promoted to manage the ‘Association’ vertical for our product, which provided the opportunity to travel onsite for customer events and prospect new association accounts. Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Customer Support Specialist
Lanyon
Dallas, TX
08.2014 - 03.2015
- Provided customer support with events and meetings software, RegOnline. Utilized critical thinking and effective communication skills to insure customer satisfaction and solve difficult cases. Responsible for personally closing over 1085 cases. Certified Lanyon Transient Travel Support provider, a hotel software product.
Education
Bachelor of Arts - Honors Arts/Letters
Texas Tech University
Lubbock, TX05.2014
Skills
Account Management
Sales
Customer Service/Conflict Resolution
Ability to effectively communicate
Proficient knowledge of the Spanish language – Studied and resided in Spain
Ability to work independently to set and achieve goals in a timely and efficient manner
Ability to think critically, make decisions and complete tasks
Timeline
Senior Customer Care Representative
Casella Waste Systems Inc
04.2018 - Current
Community Support Staff
Lincoln Street
01.2017 - 12.2017
Account Manager, Inside Sales
Lanyon
03.2015 - 10.2016
Customer Support Specialist
Lanyon
08.2014 - 03.2015
Bachelor of Arts - Honors Arts/Letters
Texas Tech University