Summary
Overview
Work History
Education
Skills
Timeline
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Erin Feilbach

Hartford,WI

Summary

Customer Service Representative with +10 years of experience in supporting executives, sales personnel, and managers to improve internal operations for businesses in retail and industrial settings. Performance driven, productive, meticulous, and motivated employee dedicated to achieving positive and superior results for customers, vendors and employers. Resourceful in managing multiple accounts, reports, agendas and goals for managers and customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Accurate Specialties - Division Of Fisher Barton
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Processed and analyzed all new and repeat price inquiries to deliver prompt, accurate and competitive quotes while maintaining a healthy contribution margin.
  • Maintained multiple customer reports pertaining to open orders, forecasts, stock levels and new project developments
  • Held multiple seats on Customer Focused Work Teams and Company wide Department specific councils.

Customer Service Representative

Illing Packaging
03.2020 - 10.2022
  • Maintained close correspondence with vendors and customers while addressing all needs and concerns of various customer groups including but not limited to pricing, stocking, lead times, and margins
  • Arranged freight and shipments and obtained quotes from various suppliers and carriers
  • Placed orders with WHS and drop ships, invoiced all drop ships, invoiced all drop ships orders, performed inventory adjustments, generated RMAs, and issued credit authorizations

Customer Service Specialist

APS Resource, Entrematic
04.2018 - 02.2020
  • Attended and managed all accounts and data entry while building strong relationships whilst providing professional and courteous service and problem resolution, including to all National, International, Intercompany and Inter-group
  • Provided first and second level technical support regarding all products while maintaining open communication lines via phone or email
  • Successfully processed necessary reports pertaining to profitability and price margins, whilst completing end of day processes pertaining to invoicing and shipping reports
  • Process all NAFTA and Invoicing Certifications, Return Product Authorizations, Credit Memos, Warranties and misc. Invoices
  • Generated and managed freight pickups and paperwork including Bill of Ladings
  • Managed and documented all Special pricing to all distributors
  • Managed and directed all inbound calls.

Customer Service Representative

SupplyOne
01.2017 - 02.2018
  • Served as lead point of contact for all customers while building strong relationships and maintaining open communication avenues with clients and management personnel
  • Provided customers and managerial personnel with updated reports, quotes, invoices, and all other account related information in a timely manner; while ensuring timely and successful delivery of products and solutions in accordance with customers' needs and objectives
  • Developed and maintained trusted relationships with clients, sales representatives, management, and executive staff by communicating and producing analyzed product forecasts on daily, weekly, and monthly manner

Customer Account Coordinator

Price Engineering
07.2015 - 12.2017
  • Attended and managed accounts and data entry information whilst multitasking, including but not limited to: interacting with new customers, answering various inquiries, and assisting in technical support
  • Problem solved in order to meet high demands and deadlines while adjusting to current and future needs of clients and managerial staff but also achieved high percentage of on-time delivery reports

Service Writer/ Advisor

Uptown Motors
07.2014 - 06.2015
  • Delegated duties to service techs and managed cash stock and inventory balances while performing any and all opening and closing duties including: counting and maintaining cash drawers, checking all equipment for proper functioning, maintaining a secure building, and locking up expensive merchandise
  • Attended local, regional, and national seminars for product development training to aid in achieving high sales percentage with a value-focused customer service approach
  • Multi-tasked in roles including but not limited to; customer service representative, cashier, product assistance, logging orders, resolved product complaints with customers, and generated leads for new sales

Education

High School Diploma -

Hartford Union High School
Hartford, WI
2007

Skills

  • Account Management
  • Typing Proficiency
  • Shipping and Receiving Understanding
  • Customer Relations and Customer Service
  • Experience with multitude of ERP systems
  • Quoting Specialist
  • Project Management
  • Excellent Communication Skills
  • Ability to work independently and collaboratively

Timeline

Customer Service Representative

Accurate Specialties - Division Of Fisher Barton
11.2022 - Current

Customer Service Representative

Illing Packaging
03.2020 - 10.2022

Customer Service Specialist

APS Resource, Entrematic
04.2018 - 02.2020

Customer Service Representative

SupplyOne
01.2017 - 02.2018

Customer Account Coordinator

Price Engineering
07.2015 - 12.2017

Service Writer/ Advisor

Uptown Motors
07.2014 - 06.2015

High School Diploma -

Hartford Union High School

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