Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Erin Feit

Massillon,OH

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Financial Solutions Specialist

First Commons Bank
03.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Server

First Watch
08.2023 - 03.2024
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Certified Server Trainer

Bob Evans Restaurant
10.2022 - 08.2023
  • Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
  • Initiated guidelines for standard operation of serving.
  • Educated new servers on responsible service protocols.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
  • Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Manager

Twistee Treat
07.2019 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored daily cash discrepancies
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Willis Towers Watson
08.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Education

High School Diploma -

Massillon Washington High School
Massillon, OH
05-2021

Skills

  • Customer Service
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Payment Processing

Timeline

Financial Solutions Specialist

First Commons Bank
03.2024 - Current

Server

First Watch
08.2023 - 03.2024

Certified Server Trainer

Bob Evans Restaurant
10.2022 - 08.2023

Customer Service Representative

Willis Towers Watson
08.2021 - 12.2021

Manager

Twistee Treat
07.2019 - 07.2023

High School Diploma -

Massillon Washington High School

Similar Profiles

CREATE PROFILE
Erin Feit