ERIN FELLOWS
San Louis Obispo County,CA
Summary
Hardworking and reliable Operations and Human Resources Manager with strong ability in Management and Administrative work. Offering great customer service and attention to detail. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
City of Santa Maria
Santa Maria, CA
10.2023 - Current
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
- Verified document authenticity to process license application
- Run and analyze reporting in eTrakit and the current operating system
- Recorded vital and fiscal records and accounts
- Developed strong customer relationships to encourage repeat business
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Operations Manager/Human Resources Manager
Premier Asset Management, Inc.
Incline Village, NV
04.2019 - 01.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service.
- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
- Booking and managing travel for corporate employees and the owners of the company.
- Employee management, including, but not limited to, medical needs, 401K, payroll, etc., for 25-30 employees.
- CRM Software/YARDI
Office Manager/Human Resources Manager
LGS Group, Inc
Incline Village, NV
03.2018 - 04.2019
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Processed payroll accurately ensuring all employees were paid on time.
- Ensured compliance with applicable laws regarding employment practices.
Association Manager
Ponderosa Properties, LLC
Incline Village, NV
04.2015 - 03.2018
- Developed and implemented membership recruitment strategies to increase association participation.
- Managed day-to-day operations, including budgeting, event planning, and staff supervision.
- Oversaw the development of marketing materials and communications to promote association initiatives.
- Organized and facilitated monthly meetings for the executive board of directors and general membership.
Education
Certification - Community Association Management
Key Reality School
08.2016
High School Diploma -
Palm Springs High School
06.1998
Some College (No Degree) - Liberal Studies/Bachelors Degree
College of The Desert
Skills
- CRM Software/YARDI
- Microsoft Visio
- Product Development
- Property Management - Residential
- Supervision & Leadership
- Customer Service
- Reliable & Trustworthy
- Team Management & Collaboration
- Organizational Skills
- Training & Development
- Microsoft Office
- Garnishment Processing
- Multi-State Payroll
- I-9 Documentation
- New Employee Processing
- ADP Workforce Now
Timeline
Technical Support Representative
City of Santa Maria
10.2023 - Current
Operations Manager/Human Resources Manager
Premier Asset Management, Inc.
04.2019 - 01.2023
Office Manager/Human Resources Manager
LGS Group, Inc
03.2018 - 04.2019
Association Manager
Ponderosa Properties, LLC
04.2015 - 03.2018
Certification - Community Association Management
Key Reality School
High School Diploma -
Palm Springs High School
Some College (No Degree) - Liberal Studies/Bachelors Degree
College of The Desert
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