Erin Fields
Human resource management
Indianapolis,IN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
17
17
years of professional experience
Work History
Team Coordinator
Heartland Hospice
Indianapolis, Indiana
06.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review
Discharge planner
Ascension St. Vincent
Indianapolis, In.
02.2020 - 03.2021
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals
- Coordinated travel arrangements and contacted family with travel information
- Documented case notes daily and coordinated follow-up for seamless case management
Office Manager
Grace Hospice
Indianapolis, In.
02.2019 - 09.2019
- Staff support, HR record keeping, F2F, POC and verbal orders for all patients
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Prepared meeting rooms and materials and recorded important information
- Evaluated employee records and productivity and submitted evaluation reports
Eligibility Analyst II
Hewlett-Packard Enterprise/DXC
Indianapolis, IN
01.2016 - 01.2019
- Assist members in determining membership eligibility for Medicaid
- Respond promptly to customer inquiries relating to members' eligibility status
- Diagnose and resolve customer support issues such as questions involving claim payments.
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Clinical Scheduler/Insurance Specialist
Community Health Network
Indianapolis, IN
11.2013 - 01.2016
- Coordinate and organize assignments with physicians as well as patient treatment plans
- Schedule day to day assignments
- Ensure documentation of all delivered care is complete and accurate
Staffing Supervisor
Indianapolis, IN
02.2011 - 11.2013
- Orientation of new staff and patients
- Perform home visits, announced as well as unannounced
- Help to resolve any patient /staff issues
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Operated and maintained applicant tracking and candidate management systems
- Completed human resource operational requirements by scheduling and assigning employees
Staffing Coordinator
Center for Hospice and Palliative Care
Mishawaka, IN
05.2004 - 07.2010
- Prepare daily schedules for admissions team, SN and HHA visits
- Transcribe written SN notes to EMR database.
- Audited workplace, employee and management policies and procedures
- Collaborated with manager to determine department's short and long-term hiring needs
- Managed employee rewards programs
Education
MBA - Organizational Leadership
Bethel University
Mishawaka, IN05.2022
Bachelor of Arts - Sociology and Psychology
Bethel College
Mishawaka, IN05.2015
Associate of Arts - Psychology
Bethel College Indiana
Mishawaka, IN05.2010
Skills
- Case Management/Scheduling,
- Human Resources,, Payroll, Resource management,
- Admission paperwork
- Troubleshooting skills
- Medical Records, Chart audits,
- Accounts Payables/Receivable
- Medical Procedure Coding
- Coaching and Development
- Quality Assessments
- Community Resource Referral
- Admissions and Discharge Processes
- Patient Health Information Access
- Operational Requirements
- Interdisciplinary Care
- Office Administration
- Worker Supervision
Timeline
Team Coordinator
Heartland Hospice
06.2021 - Current
Discharge planner
Ascension St. Vincent
02.2020 - 03.2021
Office Manager
Grace Hospice
02.2019 - 09.2019
Eligibility Analyst II
Hewlett-Packard Enterprise/DXC
01.2016 - 01.2019
Clinical Scheduler/Insurance Specialist
Community Health Network
11.2013 - 01.2016
Staffing Supervisor
02.2011 - 11.2013
Staffing Coordinator
Center for Hospice and Palliative Care
05.2004 - 07.2010
MBA - Organizational Leadership
Bethel University
Bachelor of Arts - Sociology and Psychology
Bethel College
Associate of Arts - Psychology
Bethel College Indiana
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