Erin Finley
Richmond
Summary
Organized and motivated student with a strong background in data analysis, maintenance logistics, and team leadership, honed through service in the United States Air Force. Experienced in tracking, analyzing, and presenting critical equipment and performance data to senior leadership for strategic decision-making. Served as a key point of contact for maintenance information system (MIS) database issues, performing in-depth analyses to assess and improve unit effectiveness, efficiency, and logistical processes.
Proficient in Microsoft Excel, Word, PowerPoint, and Access, with strong technical and analytical capabilities. Skilled in SQL and database security, with a proven track record of enhancing data retrieval efficiency and improving end-user satisfaction. Communicative, team-oriented, and focused on fostering a healthy, productive work environment. Actively seeking opportunities to expand skillset while contributing to organizational growth and innovation.
Overview
10
10
years of professional experience
Work History
Juvenile Supervision Officer
Fort Bend County Juvenile Detention Center
08.2024 - Current
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
- Assisted in the development of life skills programs, empowering youth to make responsible decisions upon reintegration into society.
- Supervised recreational activities that fostered camaraderie among peers while promoting physical health and wellbeing.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Transported juveniles to and from court hearings, medical facilities, visitation, and recreational activities.
- Inspected housing cells and completed in-depth searches for contraband or damage.
- Oversaw control center, monitoring juveniles, visitors, and employees for signs of suspicious behavior.
- Supervised dining hall, outdoor recreation area, and housing unit.
- Verified all visitors carried proper identification and had no contraband before entering institution.
Quality of Care Coordinator/Patient Advocate
West Park Springs Behavioral Health Hospital
03.2023 - 01.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal behavioral health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
NCOIC, Maintenance Management Analysis
United States Air Force
07.2018 - 03.2023
- Teaching Airmen to audit and analyze Maintenance Management Data and Manage Maintenance Information Systems (databases).
- Ensuring Airmen’s proficiency in Microsoft office.
- Teaching and enforcing Air Force regulation compliance from all Airmen under my supervision.
- Conducting annual enlisted performance reports for subordinates to ensure proper performance development for Air Force level standards.
- Empowering Airmen to learn and continue professional development I.E volunteer, attend school, get involved with networking opportunities and career advancement opportunities on base.
- Conducting quarterly meetings with Airmen to ensure proper training, goal accomplishment, and overall quality of life.
- Conducting group analysis projects to answer direct questions relating fleeting health from the wing commander and ensuring they’re conducted in a timely manner.
- Preparing MAJCOM (major command) level reports monthly and preparing the Wing commander’s briefing for the meeting.
Wing Analyst
United States Air Force
08.2017 - 07.2018
- Audited Squadron Analysts reports for accuracy and compiled their findings for reports to the Group & Wing Commanders.
- Advised Lieutenants and Captains on how to report statistical findings & assisted them in understanding the analysis portion of the health of fleet & writing their briefings for the commander.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Spearheaded projects to integrate new analytics software, boosting data analysis capabilities.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
Database Manager
United States Air Force
12.2016 - 07.2017
- Supervised and trained staff providing leadership and supportive working environment.
- Developed and compiled reports on delivery of data and daily revenue projections.
- Boosted end-user satisfaction significantly by responding promptly to customer feedback, making improvements based on their insights and requirements.
- Extracted system data, identifying challenges and proposing development solutions.
- Trained junior staff on database management best practices, improving overall team efficiency and reducing errors.
- Provided reporting and technical expertise for maintenance of organizational processes.
- Increased system uptime by proactively monitoring database health and addressing potential issues before they escalated.
- Implemented robust security measures, safeguarding sensitive company information from unauthorized access or leaks.
- Spearheaded the development of custom reports based on complex data sets, delivering key insights to inform strategic decision-making processes at various levels within the organization.
- Managed data analysis and reporting process for 3,000 employees.
- Supported application developers during integration efforts by providing guidance on optimal schema designs and query optimizations that improve overall system performance significantly.
- Promoted a culture of continuous improvement within the department by implementing best practices in change management, including code reviews and post-mortem analyses to identify areas for future growth.
- Ensured data integrity and accuracy by conducting regular audits and implementing validation checks.
- Led the migration of legacy databases to modern platforms, minimizing downtime and preserving critical business data during the transition process.
- Streamlined data management processes by automating routine tasks such as backups and updates.
- Provided expert technical support to end-users experiencing difficulties with database applications or interfaces, resolving issues in a timely manner.
Maintenance Management Analyst
United States Air Force
12.2015 - 11.2016
- Performed detailed analysis reports to support budgeting decisions and resource allocation efforts within the squadron, providing valuable insights into the health of the fleet
- Served as a subject matter expert on management analysis principles, providing valuable counsel to squadron leadership during critical business planning sessions.
- Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
Education
No Degree -
Community College of The Air Force
Montgomery, ALNo Degree - Social Work
Texas Southern University
Houston, TXSkills
- Customer support
- Data migration
- Database security
- Quality assurance
- Statistical analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Analytical thinking
- Goal setting
- Professionalism
- Project management
- Continuous process improvement
Accomplishments
Airman of the year
Analyst of the year
Airman of the quarter
NCO of the quarter
Timeline
Juvenile Supervision Officer
Fort Bend County Juvenile Detention Center
08.2024 - Current
Quality of Care Coordinator/Patient Advocate
West Park Springs Behavioral Health Hospital
03.2023 - 01.2024
NCOIC, Maintenance Management Analysis
United States Air Force
07.2018 - 03.2023
Wing Analyst
United States Air Force
08.2017 - 07.2018
Database Manager
United States Air Force
12.2016 - 07.2017
Maintenance Management Analyst
United States Air Force
12.2015 - 11.2016
No Degree -
Community College of The Air Force
No Degree - Social Work
Texas Southern University
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