Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Erin Flynn

Summary

I am an ambitious and hard working team player who brings a friendly, outgoing nature with more than ten years of customer service well as restaurant management and hospitality experience.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Harpoon Larry's Fish House & Oyster Bar
Newport News, VA
12.2022 - Current
  • Completed weekly reporting analyzing food and BWL purchase budgets, CoGs and investigating if numbers were off. When applicable came up with reasons why our financial performance wasn't meeting our goals as well as coming up with strategies to fix those moving forward.
  • Completed quarterly assessments on the financial performance of the restaurant as well as staff assessments.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted quarterly department meetings and trainings to discuss performance issues, provide as well as listen to feedback, and continue training to ensure the team is always at the top of their game.
  • Created new and seasonal menu items based on customer feedback and industry trends.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.

Assistant General Manager

Water Street Grille
Yorktown, VA
12.2021 - 08.2022
  • I began by working for the owner at one of his restaurants in Williamsburg as the Bar Manager before being asked to go to Water Street Grille as Assistant General Manager to help bring in positivity and turn morale around after mishaps with previous management
  • Hired, managed, and mentored staff of all levels to carry out operational directives with high productivity and accuracy as well as making sure each new team member was brought on for a reason and
  • Made sure all new hires had filled out the appropriate paperwork and worked closely with our bookkeeper to ensure all employee files were properly filled out and any wage garnishments or child support claims were handled appropriately
  • If we had to let someone go I made sure all the paperwork was in order in case they were to file for unemployment and be on the call for those that did
  • Confidentially handled employee misconduct, investigated employee complaints regarding other employees or members of management. Ensured each case was handled with sensitivity and discretion, and properly documented
  • Managed cash and credit card transactions with high accuracy and prepared daily bank deposits
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational efficiency
  • Reviewed menu prices and compared them with cost to adjust prices as needed to maintain the proper profit margin

Terrace Bartender

Two Rivers Country Club
Williamsburg, VA
04.2021 - 11.2021
  • Provided top notch customer service for members and built a strong rapport with all the members
  • Provided knowledge on all of the cocktails, beers, wines, and liquors to the servers and members
  • Ordered beers and liquors for the terrace bar as well as creating seasonal cocktails while paying attention to cost and profit margins

Beertender & ABC Manager/Keyholder

Tradition Brewing Company
Newport News, VA
02.2020 - 10.2020
  • Maintained knowledge about all 20+ beers on tap as well as the brand
  • Represented the company at a tap takeover
  • Kept track of and communicated to the GM when more taproom supplies needed to be ordered
  • Worked private events and made sure they were carried out properly per their contract
  • As a keyholder I would either open the building some mornings and get the cash drawer from the safe to open the taproom or close at night ensuring the cash drawer and deposit was correct, locked in the safe, and that the building was properly locked with the alarm on.

Bartender, ABC Manager "Jill of All Trades"

Gloucester Brewing Company
Gloucester, VA
12.2018 - 09.2019
  • I was brought on in the first month of being open to be a bartender and help consult in other areas of the business when they needed my expertise
  • I ended up writing the employee handbook from scratch, made opening and closing SoPs, put a uniformed procedure in place for closing and balancing the cash drawer at the end of the night, as well as come up with a streamlined and efficient way of handling tip share
  • Furthermore, I spent time training and shadowing on the brewing side to have a better understanding of how to brew beer from weighing out the grains for brewing all the way to kegging

Office Coordinator & Graphic Designer

O'Neil Practice Resources
Williamsburg, VA
03.2018 - 03.2021
  • Used customer service skills to answer phones and help clients who’s needs range from ordering products, paying invoices or just general business inquiries
  • Worked with clients who require custom personalization’s using the Adobe Creative Suite and follow their order through to completion
  • Utilized QuickBooks for client management, receiving payments, preparing deposits, making payments to vendors, and a variety of other tasks
  • Before the office relocated I assisted in training current management on all of the various duties as well as helping pack the office

Office & Human Resources Manager

Port City Brewing Company
Alexandria, VA
06.2017 - 02.2018
  • As a growing brewery I came on as their first Human Resources Manager when they had just over 50 active employees
  • I organized office operations and procedures and designed an appropriate filing system for all current and terminated employee files as well as other sensitive information that would pass a state audit if they were to ever be audited
  • Handled everything from posting open jobs to flagging resumes that stood out, scheduling interviews, onboarding new employees, administered employee benefits program and assisted in payroll function with third party payroll/benefits providers
  • Took care of all office responsibilities including proactive ordering of various supplies for the office and brewery
  • Utilized Quickbooks to categorize charges on employee spend cards as well as double checking the weekly cash deposit before taking it to the bank

Education

Tourism & Hospitality Management

George Mason University
2012-2016

Skills

  • Staff Training and Development Skill
  • Recruitment and Hiring
  • Records Organization and Management
  • Policy Development and Enforcement
  • Restaurant Operations Management
  • Customer Engagement
  • Labor & Food Cost Control
  • Organization & Prioritization

References

Brianna Buffa - General Manager at Water Street Grille - (804) 205-8442

Alex Gonsoulin - Bar Manager at Craft 31 - (512) 897-2570

References

References available upon request.

Timeline

Restaurant Manager

Harpoon Larry's Fish House & Oyster Bar
12.2022 - Current

Assistant General Manager

Water Street Grille
12.2021 - 08.2022

Terrace Bartender

Two Rivers Country Club
04.2021 - 11.2021

Beertender & ABC Manager/Keyholder

Tradition Brewing Company
02.2020 - 10.2020

Bartender, ABC Manager "Jill of All Trades"

Gloucester Brewing Company
12.2018 - 09.2019

Office Coordinator & Graphic Designer

O'Neil Practice Resources
03.2018 - 03.2021

Office & Human Resources Manager

Port City Brewing Company
06.2017 - 02.2018

Tourism & Hospitality Management

George Mason University

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Erin Flynn