I am an ambitious and hard working team player who brings a friendly, outgoing nature with more than ten years of customer service well as restaurant management and hospitality experience.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Harpoon Larry's Fish House & Oyster Bar
Newport News, VA
12.2022 - Current
Completed weekly reporting analyzing food and BWL purchase budgets, CoGs and investigating if numbers were off. When applicable came up with reasons why our financial performance wasn't meeting our goals as well as coming up with strategies to fix those moving forward.
Completed quarterly assessments on the financial performance of the restaurant as well as staff assessments.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Conducted quarterly department meetings and trainings to discuss performance issues, provide as well as listen to feedback, and continue training to ensure the team is always at the top of their game.
Created new and seasonal menu items based on customer feedback and industry trends.
Ordered supplies from vendors as needed while staying within budget guidelines.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Assistant General Manager
Water Street Grille
Yorktown, VA
12.2021 - 08.2022
I began by working for the owner at one of his restaurants in Williamsburg as the Bar Manager before being asked to go to Water Street Grille as Assistant General Manager to help bring in positivity and turn morale around after mishaps with previous management
Hired, managed, and mentored staff of all levels to carry out operational directives with high productivity and accuracy as well as making sure each new team member was brought on for a reason and
Made sure all new hires had filled out the appropriate paperwork and worked closely with our bookkeeper to ensure all employee files were properly filled out and any wage garnishments or child support claims were handled appropriately
If we had to let someone go I made sure all the paperwork was in order in case they were to file for unemployment and be on the call for those that did
Confidentially handled employee misconduct, investigated employee complaints regarding other employees or members of management. Ensured each case was handled with sensitivity and discretion, and properly documented
Managed cash and credit card transactions with high accuracy and prepared daily bank deposits
Placed new inventory orders and oversaw correct restocking procedures to maintain operational efficiency
Reviewed menu prices and compared them with cost to adjust prices as needed to maintain the proper profit margin
Terrace Bartender
Two Rivers Country Club
Williamsburg, VA
04.2021 - 11.2021
Provided top notch customer service for members and built a strong rapport with all the members
Provided knowledge on all of the cocktails, beers, wines, and liquors to the servers and members
Ordered beers and liquors for the terrace bar as well as creating seasonal cocktails while paying attention to cost and profit margins
Beertender & ABC Manager/Keyholder
Tradition Brewing Company
Newport News, VA
02.2020 - 10.2020
Maintained knowledge about all 20+ beers on tap as well as the brand
Represented the company at a tap takeover
Kept track of and communicated to the GM when more taproom supplies needed to be ordered
Worked private events and made sure they were carried out properly per their contract
As a keyholder I would either open the building some mornings and get the cash drawer from the safe to open the taproom or close at night ensuring the cash drawer and deposit was correct, locked in the safe, and that the building was properly locked with the alarm on.
Bartender, ABC Manager "Jill of All Trades"
Gloucester Brewing Company
Gloucester, VA
12.2018 - 09.2019
I was brought on in the first month of being open to be a bartender and help consult in other areas of the business when they needed my expertise
I ended up writing the employee handbook from scratch, made opening and closing SoPs, put a uniformed procedure in place for closing and balancing the cash drawer at the end of the night, as well as come up with a streamlined and efficient way of handling tip share
Furthermore, I spent time training and shadowing on the brewing side to have a better understanding of how to brew beer from weighing out the grains for brewing all the way to kegging
Office Coordinator & Graphic Designer
O'Neil Practice Resources
Williamsburg, VA
03.2018 - 03.2021
Used customer service skills to answer phones and help clients who’s needs range from ordering products, paying invoices or just general business inquiries
Worked with clients who require custom personalization’s using the Adobe Creative Suite and follow their order through to completion
Utilized QuickBooks for client management, receiving payments, preparing deposits, making payments to vendors, and a variety of other tasks
Before the office relocated I assisted in training current management on all of the various duties as well as helping pack the office
Office & Human Resources Manager
Port City Brewing Company
Alexandria, VA
06.2017 - 02.2018
As a growing brewery I came on as their first Human Resources Manager when they had just over 50 active employees
I organized office operations and procedures and designed an appropriate filing system for all current and terminated employee files as well as other sensitive information that would pass a state audit if they were to ever be audited
Handled everything from posting open jobs to flagging resumes that stood out, scheduling interviews, onboarding new employees, administered employee benefits program and assisted in payroll function with third party payroll/benefits providers
Took care of all office responsibilities including proactive ordering of various supplies for the office and brewery
Utilized Quickbooks to categorize charges on employee spend cards as well as double checking the weekly cash deposit before taking it to the bank
Education
Tourism & Hospitality Management
George Mason University
2012-2016
Skills
Staff Training and Development Skill
Recruitment and Hiring
Records Organization and Management
Policy Development and Enforcement
Restaurant Operations Management
Customer Engagement
Labor & Food Cost Control
Organization & Prioritization
References
Brianna Buffa - General Manager at Water Street Grille - (804) 205-8442
Alex Gonsoulin - Bar Manager at Craft 31 - (512) 897-2570
Key Employee, Server, Curbside Phone, Hostess at Harpoon Larry's Fish House and Oyster BarKey Employee, Server, Curbside Phone, Hostess at Harpoon Larry's Fish House and Oyster Bar