ERIN FOLLANSBEE
Summary
Efficient and detail-oriented team player skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Whether I'm supporting a multi-specialty practice or inpatient unit, I believe in providing quality patient care while providing excellent customer service. Highly organized and proactive surgical scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads. With over 20 years of healthcare experience in a variety of inpatient and outpatient settings, I truly take pride in giving my best every day.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Interventional Coordinator
Jefferson Radiology, Interventional Dept.
03.2016 - Current
- Scheduled patient appointments and procedures and placed reminder calls to deliver exceptional customer experience.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Maintained and updated patient records for accurate, current medical histories.
- Coded correct procedures for physician and billing purposes.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Care Assistant/ Health Unit Coordinator
Connecticut Children's Medical Center
08.2007 - 03.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- 1:1 observation and documentation for behavioral health patients, patients with eating disorders, risk of self-harm etc.
- Provided in services on patient care with respect to cultural differences
- Assisted with processing patient admissions, transfers and discharges.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Certified Nursing Assistant
Connecticut Hospice
05.2006 - 08.2007
- Comforted family members, offered attentive listening and high level of emotional support.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care terminally ill patients in hospital facility.
Education
Certificate - Medical Assisting
Lincoln Technical Institute
New Britain, CTHigh School Diploma -
Robert E. Fitch High School
Groton, CTSkills
- Patient Relations
- Patient Scheduling/ Screening
- Managing Medical Practices
- Multi-Line Phone Systems
- Follow-Up Skills
- Electronic Health Records Systems (EPIC, Medinformatix, Sunrise Clinical Manager)
- Facility Coordinating
- Verbal and Written Communication
- Employee Training
- Detailed Meeting Minutes
- Time Management
- Microsoft Office
Certification
- CCMA - Certified Clinical Medical Assistant
- CPCT/A - Patient Care Technician/Assistant
Timeline
Interventional Coordinator
Jefferson Radiology, Interventional Dept.
03.2016 - Current
Patient Care Assistant/ Health Unit Coordinator
Connecticut Children's Medical Center
08.2007 - 03.2016
Certified Nursing Assistant
Connecticut Hospice
05.2006 - 08.2007
Certificate - Medical Assisting
Lincoln Technical Institute
High School Diploma -
Robert E. Fitch High School
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