Summary
Overview
Work History
Education
Skills
Accomplishments
Work Authorization
Personal Information
Timeline
Receptionist

Erin Ford

Krebs,OK

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Sales Staff

Where Ya Bin
11.2023 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepare merchandise for sales floor by pricing or tagging.
  • Answer customer questions about sizing, accessories, and merchandise care.
  • Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engage with customers to effectively build rapport and lasting relationships.
  • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Create inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provide exceptional services and pleasant shopping experiences to retail customers.
  • Maintain up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritize helping customers over completing other routine tasks in store.
  • Monitor customers for signs of security concerns and escalated issues to management.

Fulfillment Associate

Walmart Supercenter
09.2021 - 08.2023
  • Selected and filled orders from stock to fulfill customer requirements using handheld computer equipment.
  • Took initiative to learn new updates to the computer system quickly.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed orders precisely for correct items, sizes and quantities.
  • Interacted with many customers daily in friendly and knowledgeable way.
  • Prepared orders for pick-up, assuring order quality and correctness, and loaded orders into customer's vehicles.
  • Stocked shelves as directed by supervisor, working as a team to benefit the entire store
  • Supervised and trained new staff in performing census.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Transported merchandise pallets to move in warehouse.
  • Followed procedures at all times for personal and team safety.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.

Sales

Loftis Furniture
12.2020 - 06.2021
  • Kept detailed records of daily activities through online customer database
  • Used computers to complete sales and assign deliveries
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Located merchandise across various stores to address customer needs.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked to build relationships with customers and built potential for additional sales.
  • Consulted with businesses to supply accurate product and service information.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Quoted prices, credit terms and other bid specifications.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Flooring Sales Specialist

Lowe's
11.2019 - 10.2020
  • Assisted customers with selecting appropriate floor types and styles.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Coordinated with management to assist other departments in meeting customer satisfaction.
  • Followed OSHA guidelines and store protocol to assure a safe shopping environment.

Sales

MillCreek Carpet and Tile
09.2016 - 08.2019
  • Assisted customers with selecting appropriate floor types and styles.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Utilized knowledge of shipping systems to relay important information to customers regarding delivery of purchased product.
  • Maintained customer loyalty by going above and beyond service expectations.
  • Met with customer's in homes to assess flooring needs, presenting a professional appearance.
  • Measured customer's homes, providing accurate data.
  • Assessed flooring and wall tile needs according to measurements, creating and outlining a work order that was easily understood by customer.
  • Coordinated with flooring install staff daily to assure quality installations for customers.
  • Resolved issues between flooring install staff and customers.
  • Attended monthly meetings to remain up-to-date on company sales goals and promotions.
  • Used CRM software to order materials, coordinate with suppliers and maintain customer accounts.

Clerk

Woods Pharmacy
12.2014 - 06.2016
  • Drove delivery car for 8 months, providing friendly and quick service.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to pharmacy staff.
  • Edited and proofread documents for accuracy and completeness.

Sales Support

JC Penney
11.2013 - 12.2014
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Completed cycle counts and monthly inventory.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Stay-at-home mother

Self-Employed
03.2004 - 11.2013
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Associate

Wal-Mart Supercenter
01.1997 - 01.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Education

3 years earning minor in Theatre Education -

Northeastern State University
Tahlequah, OK
01.1994

Skills

  • Customer Service Experience
  • Active listening
  • Sales Support
  • Conflict Management
  • Writing Skills
  • Project Coordination
  • Quality Assurance
  • Interpersonal skills
  • Medical terminology
  • Customer Service
  • Documentation review
  • Research
  • Typing
  • Problem Resolution
  • Customer service
  • Conflict management
  • Sales
  • Cash register
  • Order Picking
  • Shipment Preparation
  • Order Processing
  • Palletizing
  • Detail Oriented
  • Friendly and Courteous
  • Work Prioritization
  • Product Selection
  • Punctual and Reliable
  • Data Processing
  • Vendor Relations
  • Customer Relationships
  • Product Merchandising
  • Retail Merchandising
  • Order Fulfillment
  • Computer Literacy
  • Conflict Resolution
  • Quality Control
  • Problem Solving
  • Time Management
  • Continuous Improvement
  • Product Knowledge
  • Willing to Learn
  • Teamwork and Collaboration
  • Excellent Communication
  • Relationship Building

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Achieved company loyalty through effectively helping with customer relations
  • Achieved sales goals by completing each order with accuracy and efficiency.

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: State of Oklahoma

Timeline

Sales Staff

Where Ya Bin
11.2023 - Current

Fulfillment Associate

Walmart Supercenter
09.2021 - 08.2023

Sales

Loftis Furniture
12.2020 - 06.2021

Flooring Sales Specialist

Lowe's
11.2019 - 10.2020

Sales

MillCreek Carpet and Tile
09.2016 - 08.2019

Clerk

Woods Pharmacy
12.2014 - 06.2016

Sales Support

JC Penney
11.2013 - 12.2014

Stay-at-home mother

Self-Employed
03.2004 - 11.2013

Sales Associate

Wal-Mart Supercenter
01.1997 - 01.2004

3 years earning minor in Theatre Education -

Northeastern State University

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Erin Ford