Erin Foster
Fresno,CA
Summary
Accomplished Operations Manager with a proven track record at Final Mile Cold Storage, enhancing operational efficiency and fostering labor relations. Expert in data analysis and logistics oversight, I've successfully negotiated contracts and led teams to exceed performance metrics. Skilled in organizational management and process improvement, my leadership has directly contributed to significant business achievements. Seasoned Operations Manager and talented leader with several years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Final Mile Cold Storage
2021.07 - Current
- Managed and oversaw the Kosher Meal Account for the California State Prisons.
- Oversaw all phases of the kosher account from production of the meals down to the delivery to each prison.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management while also serving as a liaison between management and hourly employees.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Negotiated contracts with kosher box vendor and secured a new contract to save over 5 cents a box.
- Participated in several contract bids.
- Successfully secured the kosher meal contract with the California State Prisons for 3 more years.
- Maintained communication with tractor-trailer drivers and assisted in solving any issues that came up during their daily run including breakdowns.
- Submitted weekly payroll and corrected any indiscretions that occurred.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Small Business Owner
EG Partners, Inc./EGP Transport
2013.04 - 2021.07
- Created and ran a small trucking business with two tractors and reefer units which delivered refrigerated product to various accounts throughout California all the way up to Washington State.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated drivers to perform daily business functions.
- Audited financial accounts.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Received recognition as the Woman of the Year by the National Association of Professional Women in 2014.
Sales Associate & Cashier (Part-Time)
Costco Wholesale Corp
2014.09 - 2018.12
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained in multiple in-store departments including the front end & registers, returns, photo, money vault and food court.
- Began training as a supervisor for the front end.
Administrative Assistant
Foster Enterprises
2009.06 - 2013.01
- Assisted in maintaining flock records for the chickens and analyzing trends within the flocks to increase egg-production.
- Monitored weekly feed deliveries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Oversaw all monthly payments on the fleet of trucks and trailers and ensured payments were made on time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Assisted in billing by ensuring all necessary paperwork was received from customers and drivers.
Education
Bachelor of Science - Business
University of Redlands
Redlands, CA04.2014
Skills
- Inventory Management
- Logistics Oversight
- Organizational Management
- Process Improvement
- Logistics Management
- Excellent oral and written communication
- Logistics Coordination
- Employee Development
- Warehouse Operations
- Project Management
- Data Analysis
- GMP and ISO Compliance
Timeline
Operations Manager
Final Mile Cold Storage
2021.07 - Current
Sales Associate & Cashier (Part-Time)
Costco Wholesale Corp
2014.09 - 2018.12
Small Business Owner
EG Partners, Inc./EGP Transport
2013.04 - 2021.07
Administrative Assistant
Foster Enterprises
2009.06 - 2013.01
Bachelor of Science - Business
University of Redlands
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