Erin Fox
Rome,New York
Summary
Experienced Long Term Disability Case Specialist II successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 4 years of experience and willingness to take on any challenge.
Overview
30
30
years of professional experience
Work History
Long Term Disability Claims Specialist II
Metlife
11.2019 - Current
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
- Enhanced customer satisfaction with timely communication and empathetic support during the claims process.
- Collaborates with healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims.
- Manages high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
- Conduct's comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
- Provides exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
- Proficiently calculates monthly benefits to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments
- Collaborates with both external and internal resources, such as physicians, attorneys, clinical/vocational consultants as needed to gather data such as medical/occupational information to ensure reasonable, thorough decisions.
Department Of Motor Vehicle Assistant Supervisor
Oneida County New York,Rome Ny
11.2015 - Current
- Identified and corrected performance and personnel issues
- Oversaw employee supervision, client satisfaction, contract management and daily work
- Filed paperwork and submitted reports to upper management
- Evaluated employee performance and developed improvement plans
- Maintains stocks of forms and supplies
- Organized schedules, workflows and shift coverage to meet expected business demands
- Delegated daily tasks to team members to optimize team productivity
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Maintains attendance records, taking note of staff vacation time, sick days and personal days
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Assisted with administrative tasks, including filing, answering phones and Counter help and cashiering when needed
- Managed and adjusted personnel scheduling for 6 person staff, monitoring resource allocation to provide optimal coverage and service
- Maintained spreadsheets along with administrative, daily and monthly reports
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Accounts for monies received in the Bureau.Maintains financial accounts and records and makes bank deposits
- Tabulates statistics and prepares reports
- Acts in the absence of the Motor Vehicle Bureau Supervisor
Motor Vehicle Representative
Oneida County New York Rome,NY
06.1994 - 10.2015
- Reviews a variety of licensing and Registration applications at a public counter to determine accuracy and acceptability
- Verified application data against legal documentation to determine accuracy and integrity
- Trained other clerks in data verification, application requirements and document preparation standards to meet demands of more than 50-100 daily visitors
- Evaluated applications and assessment results to determine eligibility and acceptance
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Checked inventory for required supplies, including forms, pens and licensing books
- Explains reasons for rejections to applicants by oral or written explanation
- Edits applications to conform to computer requirements
- Answers inquires from the general public by phone in person or by mail
- Determines whether foreign and out-of-state documents submitted for reciprocity are acceptable
- Employs enforcement procedures where motor vehicle violations or criminal convictions occur
- Assists in the compilation of receipts,expenditures and records for submission to the State Motor Vehicle Department
- Types forms records and reports according to manual guidelines from State Motor Vehicle auditing procedures
- Cashiers and handles large quantities of money on a daily basis
- Process transactions by appropriate methods
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Education
High School Diploma -
Rome Free Academy
Rome, NYSome College (No Degree) - Criminal Justice
Mohawk Valley Community College
Utica, NYSkills
- Claims Processing Proficiency
- Self-Motivation and Initiative
- Time Management Capabilities
- Continuous learning mindset
- Documentation proficiency
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Organizing and Prioritizing Work
- Critical Thinking
- Active Listening
- Decision-Making
- Claims Processing
- Documentation skills
- Data Entry
- Compassionate
- Employee Training
- Sensitive material handling
- Client Interviews
Timeline
Long Term Disability Claims Specialist II
Metlife
11.2019 - Current
Department Of Motor Vehicle Assistant Supervisor
Oneida County New York,Rome Ny
11.2015 - Current
Motor Vehicle Representative
Oneida County New York Rome,NY
06.1994 - 10.2015
High School Diploma -
Rome Free Academy
Some College (No Degree) - Criminal Justice
Mohawk Valley Community College
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