Erin Frank
Astoria,NY
Summary
An accomplished Hospitality and Customer Service professional with 14 years of experience in complex food service environments. Equipped with well honed interpersonal and communication skills, an exceptional ability to multi-task, problem-solving techniques, and strong attention to detail, I have a highly effective ability to anticipate and accommodate not only customer needs, but partner needs. With extensive experience and understanding of "Front of House" and "Back of House" operations within food and beverage establishments I have developed a strong Servant Leadership Style and actively work to create synergistic workplaces.
Overview
13
13
years of professional experience
Work History
Operations Manager TLA
Princi Kitchen New York - Starbucks Siren Retail
11.2023 - Current
- Supervises operations staff and keeps employees compliant with company policies and procedures.
- Establishes positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintains ongoing development conversations with all partners within my departments. Takes a focused interest in helping partners identify transferable leadership skills and works with these partners towards development in their areas of interest.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained Inventory waste and variance percentage at below 2% while also reducing in-house inventory by 25% over the past two quarters.
- Analyzed and reported on key performance metrics to leadership.
- Developed systems and procedures to improve operational quality and team efficiency.
Operations Lead
Princi Kitchen New York - Starbucks Siren Retail
08.2021 - 11.2023
- Initiated training for new team members on culinary techniques to improve productivity, and increase kitchen workflows.
- Performed quality control of all recipes and monitored production efforts.
- Managed, delegated, and allocated staff and material resources to meet production goals.
- Encouraged and promoted ideas aligned with business needs and benefits.
- Planned weekly operations and production schedules for the kitchen.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships. Worked closely with upper management to create a culture of warmth, camaraderie, and motivation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Restaurant General Manager
Dirty Taco & Tequila
01.2018 - 06.2021
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Managed ingredients and food product use by assessing availability, customer traffic, and popularity of items
- Regularly inspected preparation and storage equipment to assess and maintain performance for cost-effective, safe operations.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations, and procedures.
- Resolved challenging customer complaints to total satisfaction, promoting brand loyalty and maximizing repeat business.
Shift Supervisor
Starbucks Country Pointe
10.2014 - 07.2020
- Supervised, trained, and developed team members per company policies and procedures.
- Completed store opening and closing procedures, including setting up registers and checks products.
- Updated daily logs, computer tracking systems, and other relevant documentation.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the Store Manager.
Assistant Manager/Chef
Cold Spring Harbor Beach Club
03.2016 - 10.2018
- Supervised all areas of the restaurant so that it always looked clean and well-maintained.
- Ensured that the restaurant was compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with club members by employing careful listening and communication skills.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration, and sanitation.
- Worked closely with the General Manager to prepare and organize for large parties and events, Anticipating menu planning and staffing needs.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Assistant Manager
Mirabelle Restaurant
06.2011 - 07.2014
- Ensured that the restaurant was compliant with all federal, state and local hygiene and food safety regulations.
- Pitched in to help the host, wait staff, and bussers during exceptionally busy times, especially the dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Prepared and maintained inventory records.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Recruited and hired employees who would bring talent, charisma and experience to the restaurant team.
Education
Some College (No Degree) - Psychology
Arizona State University
Tempe, AZProfessional Cooking Program Certification - undefined
Culinary Academy Of Long Island
Syosset, NY2011
High School Diploma -
St. Pius V School
Melville, NY2009
Skills
- Operational Standards
- Inventory Management
- Marketing and Advertising
- Sales and Budgeting
- Restaurant Management
- Catering and Event Management
- Customer Service and Retention Proficiency
- Staff Management Proficiency
- Employee Training and Skills Development
Timeline
Operations Manager TLA
Princi Kitchen New York - Starbucks Siren Retail
11.2023 - Current
Operations Lead
Princi Kitchen New York - Starbucks Siren Retail
08.2021 - 11.2023
Restaurant General Manager
Dirty Taco & Tequila
01.2018 - 06.2021
Assistant Manager/Chef
Cold Spring Harbor Beach Club
03.2016 - 10.2018
Shift Supervisor
Starbucks Country Pointe
10.2014 - 07.2020
Assistant Manager
Mirabelle Restaurant
06.2011 - 07.2014
Some College (No Degree) - Psychology
Arizona State University
Professional Cooking Program Certification - undefined
Culinary Academy Of Long Island
High School Diploma -
St. Pius V School
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