Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Fraser

Watertown,NY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

TJX Companies
06.2021 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Waitress

Bubbaques
12.2019 - 06.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Active Duty Soldier

US Army
07.2015 - 11.2019
  • Secured and protected military property, assets, and personnel.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Operated and maintained armored vehicles.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Maintained required level of proficiency in use of firearms.
  • Worked in dirty and uncomfortable conditions,
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Upheld Army dress and appearance regulations for professional appearance.

Nanny

Private Family Employer
08.2013 - 03.2015
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted children with homework assignments and special projects across different subjects.
  • Administered basic first-aid and medication in emergency situations.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.

Education

Associate of Applied Science - Early Childhood Education

Coastal Pines Technical College
Waycross, GA
12.2023

Skills

  • Proper Staffing
  • Display Building
  • Self-Checkout Assistance
  • Communications Strategies
  • Issue Refunds
  • Corporate Compliance
  • Food Running
  • Emotionally Supportive
  • Healthy Meals and Snacks
  • Household Operations

Certification

Pediatric First Aid CPR AED

Timeline

Retail Sales Associate

TJX Companies
06.2021 - 06.2023

Waitress

Bubbaques
12.2019 - 06.2020

Active Duty Soldier

US Army
07.2015 - 11.2019

Nanny

Private Family Employer
08.2013 - 03.2015

Associate of Applied Science - Early Childhood Education

Coastal Pines Technical College

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Erin Fraser