Erin Friesner
Clearwater,FL
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
22
22
years of professional experience
Work History
Senior Event Coordinator
Salt Rock Grill
Indian Shores, FL
01.2020 - Current
- Organized and managed all aspects of event planning, including budgeting, scheduling, vendor selection, and set up.
- Developed comprehensive timelines to ensure timely completion of projects related to events.
- Worked directly with guests, our Chef, meat cutter, servers, front of house management, general manager, and sister restaurants.
- Managed communications between vendors, staff members, and guests in regards to event logistics.
- Prepared necessary documents needed for each event such as waivers and releases.
- Maintained relationships with clients post-event by following up on their feedback regarding the experience.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Conferred with customers to gather event requirements and explore opportunities.
Office Manager
Salt Rock Grill
Indian Shores, FL
11.2019 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, and delegated tasks.
- Dealt personally with guest service to include reservations, complaints, questions, to go orders, gift certificates.
- Handled money
- First line for staff call outs, arranged back up staff replacements.
- Communicated and worked directly with the general manager, owner, front of house, back of house, and sister restaurants.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team.
- Created spreadsheets in Excel to track data .
- Answered phone calls, responded to emails, and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with guests.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Interior Designer
Owner Operator Independent
Myrtle Beach, South Carolina
03.2010 - 04.2014
- Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
- Maintained accurate records of all purchases made during a project.
- Created mood boards featuring fabric swatches, paint chips and other visual elements used in designing a space.
- Organized product samples library
- Consulted with clients regarding budget considerations when purchasing furniture or fixtures.
- Advised clients on how best to utilize available space within their homes or businesses.
- Researched current trends in furniture, fabrics, color palettes and accessories in order to recommend items that meet the client's style preferences.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
Antique Dealer
Self Employed Services
Lancaster , OH
03.2003 - 03.2010
- Purchased antiques from private owners and auctions.
- Negotiated prices with sellers and buyers.
- Maintained accurate records of purchases, sales, and appraisals.
- Advertised current stock through print media, online listings, and word-of-mouth referrals.
- Established pricing policies based on market trends and customer demand.
- Photographed each item prior to sale for archival purposes.
- Secured products during transport to prevent damage.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Logan High School
Logan, OH05-1988
Psychology
Ohio University
Athens, OHSocial Work And Pre-Law
The Ohio State University
Columbus, OHSkills
- Data Entry
- Administrative Support
- Office Management
- Staff hiring
- Customer Service
- Inventory Control
- Bookkeeping
- Event Coordination
Timeline
Senior Event Coordinator
Salt Rock Grill
01.2020 - Current
Office Manager
Salt Rock Grill
11.2019 - Current
Interior Designer
Owner Operator Independent
03.2010 - 04.2014
Antique Dealer
Self Employed Services
03.2003 - 03.2010
High School Diploma -
Logan High School
Psychology
Ohio University
Social Work And Pre-Law
The Ohio State University