Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Erin Blough

San Diego,CA

Summary

Innovative and goal-oriented hard worker committed to professional development. Results-driven and hardworking with top-notch communication and organization skills. Handles stress well and quickly flexes with changing demands to consistently meet objectives. Diligent and forward-thinking professional with attentive and team-oriented nature.

Overview

10
10
years of professional experience

Work History

Customer Care Associate

Travelers
San Diego, CA
01.2022 - Current
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Documented caller information in the delivery system to initiate standard responses based on particular needs.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Requested escalation for unresolved issues.
  • Managed over 50 customer calls per day and maintained above-average adherence to call handling and time.

Member Service Representative

Navy Federal Credit Union
Yokosuka, Japan
08.2014 - 03.2015
  • Helped members achieve financial success through optimizing account portfolios using high-yielding accounts and low-interest borrowing rates.
  • Educated members of account features, benefits, and uses of all banking services in branch and mobile app.
  • Provided exceptional support to members in resolving account, service, and system issues by educating them on required forms and technical processes.
  • Performed all cash handling duties: Balancing, depositing, and distributing cash or negotiable instruments.
  • Understood and complied with federal and other regulations relating to financial products and services.
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 95%

Assistant Manager

Gap, Inc
Rogers, Arkansas
12.2013 - 04.2014
  • Responsible for day-to-day customer service operations, coaching a team of over 20 on superior customer service in a fast-paced environment.
  • Accountable for maintaining stores safe, closing cash drawer audits, creating store deposit and preparing cash drawers for the following day.
  • Used problem solving and critical thinking skills to assist customers with time-sensitive questions and concerns.
  • Analyzed profit and loss report to evaluate budgetary trends using payroll, supply costs, and items-per-labor-hour key performance indicators.
  • Exceeded credit card, customer survey, and customer information goals by a minimum of 10%.
  • Conducted interviews and hired associates to ensure success of the store.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Logistics Manager

Gap Inc.
Fayetteville , Arkansas
02.2013 - 12.2013
  • Provided consistent employee coaching and guidance relating to store layout, fixturing, stocking, ordering, and maintaining departments in compliance with company standards and policies.
  • Mapped merchandise flows and adapted presentation and placement to store’s unique architecture.
  • Supervised merchandise handling and replenishment process.
  • Verified daily operations and audits were completed.
  • Executed Brand Experience strategies to promote positive customer and employee experience.
  • Acted as Leader on Duty, coaching and directing associates and utilizing key business metrics to drive store results.
  • Generated and analyzed Field Merchandise Reports and adjusted product placement and presentation based on sell-through.
  • Consistently hit company expectations for UPH and shipment efficacy.
  • Handled day-to-day shipping and receiving overseeing more than 60 packages per week

Cash Handler and Customer Service/Sales

Old Navy
Rogers, Arkansas
11.2008 - 02.2013
  • Motivated fellow team members to consistently exceed performance objectives.
  • Trained new employees on policies and procedures.
  • Maintained a comprehensive knowledge of the company’s products to effectively address customer needs and inquiries.
  • Ensured all register and deposit amounts are correct.
  • Assisted with maintaining an organized and stocked cash wrap and sales floor.
  • Consistently exceeded store credit card referral goals by at least 15%
  • Helped customers complete purchases, locate items and join reward programs.

Office Assistant

Harris Mchaney Realtors & Property Management
Rogers, Arkansas
05.2008 - 01.2012
  • Aided where necessary across the team and managed day-to-day office operations to run 100% smoothly.
  • Was responsible for all general office duties with a strong emphasis on customer service.
  • Organized and maintained files, incoming and outgoing faxes, and mail.
  • Logged and organized house showings with agents and clients.
  • Designed marketing materials, including flyers for homes on the market.
  • Created and distributed Selling and Buying packages for homeowners.

Education

Bachelor of Arts - History

University of Arkansas
2017

Skills

  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Time Management
  • Microsoft Office Suite
  • Administrative and Office Support
  • Personnel training and development

Additional Information

Volunteer Teacher Sep. 2012- Nov. 2012

Cross-Cultural Solutions

I served as a temporary teacher for a village school in Moshi, Tanzania. I was responsible for creating and implementing an educational structure for a class of ages 9-18. Our focus was maintaining the information they had already been taught throughout the year while adding in additional practices for when their permanent teacher was established. I taught in English and Swahili.


Volunteer Ombudsman Feb. 2020- May 2021

I was a liaison for the USS Stethem DDG 63. I served as the connect between service members and their families to the Commanding Officer, Executive Officer and Command Master Chief. I provided detail information to answer as many questions as possible in varying topics. I served as a mandatory reporter of any form of abuse, neglect or suicide risks.

Timeline

Customer Care Associate

Travelers
01.2022 - Current

Member Service Representative

Navy Federal Credit Union
08.2014 - 03.2015

Assistant Manager

Gap, Inc
12.2013 - 04.2014

Logistics Manager

Gap Inc.
02.2013 - 12.2013

Cash Handler and Customer Service/Sales

Old Navy
11.2008 - 02.2013

Office Assistant

Harris Mchaney Realtors & Property Management
05.2008 - 01.2012

Bachelor of Arts - History

University of Arkansas

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Erin Blough