Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Galvin

Green Bay,WI

Summary

Diligent program support professional well-versed in evaluating behavioral and physical needs of substance abuse and mental health clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.

Overview

14
14
years of professional experience

Work History

Teacher

Green Bay Academy
05.2023 - 08.2023
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Planned and implemented integrated lessons to meet national standards.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Created and developed lesson plans to meet students' academic needs, social/emotional needs and physical needs.
  • Helped students explore concepts with engaging, learning-focused activities.

Personal Shopper

Walmart
01.2023 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Cashier

Walmart
04.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs

Personal Shopper

Sams Club Distribution
01.2022 - 03.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Regular Babysitter

Jennifer Godzilinski
01.2020 - 02.2022
  • Demonstrated empathy and kindness to display positive character traits.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Janitorial Cleaner

Advanced Maintenance Solutions
06.2021 - 11.2021
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned, stocked and sanitized restrooms.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout minimum 366,000 square feet campus.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Used time management and efficient cleaning methods to meet deadlines.

Assistant Montessori Teacher

Green Bay Montessori Childrens World
05.2021 - 06.2021
  • Contributed positively to school community and fully supported school mission and goals.
  • Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
  • Adhered to licensing policies and procedures to help classrooms run smoothly.
  • Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.

Preschool Teacher

Care For All Ages
09.2019 - 01.2020
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Preschool Teacher

Bright Beginnings Daycare
02.2019 - 08.2019
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Sandwich Artist

SUBWAY®Restaurants
10.2018 - 01.2019
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.

Deli Clerk and Hot Bar Attendent

Festival Foods
05.2018 - 10.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Housekeeping Attendant

Country Inns & Suites
03.2018 - 05.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Preschool Teacher

Encompass
11.2017 - 03.2018
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Behavioral Health Technician

Watershed
09.2015 - 05.2016
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Taught clients how to complete basic household chores and prepare food.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Halfway House Manager

LL&R Stepping Stones
09.2009 - 09.2015
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Behavioral Health Technician

The Treatment Center Of The Palm Beaches
04.2015 - 08.2015
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Education

Associate of Science - Human Services

Northeast Wisconsin Technical College
Green Bay, WI
05.2025

High School Diploma -

South West Highschool
Green Bay, WI
06.2000

Skills

  • Log Updating
  • Health Plan Benefits
  • Crisis Intervention
  • Menu Planning
  • Best Practices and Standards
  • Treatment Planning
  • Food Preparation and Handling
  • Client Transportation
  • Therapeutic Exercise
  • Observe Behaviors
  • Residential Mental Health
  • Injury Support
  • Therapeutic Communication

Timeline

Teacher

Green Bay Academy
05.2023 - 08.2023

Personal Shopper

Walmart
01.2023 - 05.2023

Cashier

Walmart
04.2022 - 01.2023

Personal Shopper

Sams Club Distribution
01.2022 - 03.2022

Janitorial Cleaner

Advanced Maintenance Solutions
06.2021 - 11.2021

Assistant Montessori Teacher

Green Bay Montessori Childrens World
05.2021 - 06.2021

Regular Babysitter

Jennifer Godzilinski
01.2020 - 02.2022

Preschool Teacher

Care For All Ages
09.2019 - 01.2020

Preschool Teacher

Bright Beginnings Daycare
02.2019 - 08.2019

Sandwich Artist

SUBWAY®Restaurants
10.2018 - 01.2019

Deli Clerk and Hot Bar Attendent

Festival Foods
05.2018 - 10.2018

Housekeeping Attendant

Country Inns & Suites
03.2018 - 05.2018

Preschool Teacher

Encompass
11.2017 - 03.2018

Behavioral Health Technician

Watershed
09.2015 - 05.2016

Behavioral Health Technician

The Treatment Center Of The Palm Beaches
04.2015 - 08.2015

Halfway House Manager

LL&R Stepping Stones
09.2009 - 09.2015

Associate of Science - Human Services

Northeast Wisconsin Technical College

High School Diploma -

South West Highschool

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Erin Galvin