Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Gardner

Pelham,NH

Summary

Outgoing, energetic, motivated, and dedicated with18 years in Emergency Medical Services and15 years of EMS Management. Skilled in working under pressure and adapting to new challenges and situations. Focused on executing consistent quality service and patient care. Strong desire to use analytical skills to drive functional excellence in the organization to improve and raise standards. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills with a high interest in team building and employee motivation.

Overview

16
16
years of professional experience

Work History

Senior Operations Manager

Pridestar/Trinity EMS
Lowell, MA
05.2023 - Current
  • Delegated work to staff, setting priorities and goals.
  • Facilitated training sessions for personnel on how to respond effectively during a critical incident.
  • Coordinated with other departments in order to ensure an effective emergency response plan was in place.
  • Organized crisis management teams to coordinate response activities during critical incidents.

  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Maintained up-to-date knowledge of advances in pre-hospital care technology.
  • Supervised daily operations of paramedics, EMTs, dispatchers and other support staff members.
  • Monitored operational performance against established standards, objectives, and goals.

Operations Manager

Trinity EMS
12.2018 - 08.2023
  • Assist the Director in the day-to-day operations of the department
  • Provide professional and administrative guidance to staff
  • Manage and direct EMS supervisors/field staff.
  • Evaluate operations and identify possible improvements within the department
  • Consults, advises, and informs the Director of concerning administrative issues, needs, and problems
  • Plans, organizes, and implements services to meet department goals
  • Participates in developing and implementing department-wide policies and procedures
  • Interview and recommend hiring of new staff
  • Assists in departmental orientation, mentoring, training, and probationary and annual evaluations of staff members.
  • Assist in the preparation and planning of budgets to control costs and allocate funds in accordance with departmental standards.
  • Manage inventory of supplies and equipment
  • Works collaboratively with multiple municipalities and ensures we are meeting our contractual service obligations
  • Oversees compliance requirements for our controlled substance program
  • Ensures that all biomedical devices are compliant with applicable inspections
  • Ensures that all staff members maintain the required credentials
  • Oversees the accurate completion of payroll and approved timecards in advance of payroll submission
  • Develop and maintain effective working relationships with various Hospital departments to facilitate departmental and institutional goals
  • Maintains communication with the governing boards, medical staff, and department heads through meetings and coordinating interdepartmental functioning staff
  • Establishes work schedules and assignments for staff, according to workload, space, and contractual obligations
  • Identifies ongoing educational needs and assists in staff development programs
  • Provide high-quality patient care at the ALS level to many multi-culture communities

Assistant Operations Manager/Paramedic

Trinity EMS
10.2009 - 12.2018
  • Provided direct, fast, efficient ALS care to the ill and injured utilizing all basic and advanced statewide treatment protocols
  • Responsible for managing and directing all first responders at the scene of a medical emergency such as Fire Department, Police Department, and EMTs
  • Creates and distributes work schedules for employees company-wide
  • Assists Director of Operations with personnel training, development, work improvement plans, and policies
  • Ensures all employees are following department policies and applicable laws
  • Problem resolution and documentation of grievances, as apply disciplinary actions to employees if needed
  • Prepares and submits various reports as required by local, state, and federal government services
  • Filing and maintenance of reports, records, and other documents as required by federal, state, and local laws and regulations
  • Responds to complaints, questions, and information about the services provided by the agency

Education

EMT-P Certification -

New England EMS Institute
01.2009

EMT-B Certification -

NHTI Training
01.2005

Skills

  • Nationally Registered Paramedic
  • Massachusetts & New Hampshire Registered Paramedic
  • ACLS (Advanced Cardiac Life Support)
  • PALS (Pediatric Advanced Life Support)
  • ITLS (International Trauma Life Support) exp
  • EMD (Emergency Medical Dispatcher) exp
  • CACO (Certified Ambulance Compliance Officer) exp
  • CADS (Certified Ambulance Documentation Specialist)

Timeline

Senior Operations Manager

Pridestar/Trinity EMS
05.2023 - Current

Operations Manager

Trinity EMS
12.2018 - 08.2023

Assistant Operations Manager/Paramedic

Trinity EMS
10.2009 - 12.2018

EMT-P Certification -

New England EMS Institute

EMT-B Certification -

NHTI Training

Similar Profiles

CREATE PROFILE
Erin Gardner