Erin GARDNER
MASSENA,NY
Summary
Dynamic Assistant Manager at Stewart's Shops with a proven track record in enhancing customer satisfaction and team performance. Skilled in inventory management and staff training, I foster a collaborative environment that drives efficiency and loyalty. Recognized for implementing effective scheduling strategies, I consistently improve operational outcomes and elevate the customer experience.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Stewart's Shops
04.2019 - Current
- Led daily operations, ensuring optimal customer service and satisfaction across store locations.
- Trained and mentored staff on operational procedures, enhancing team performance and morale.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Developed staff schedules to maximize efficiency while meeting labor budget constraints.
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed and implemented inventory management strategies to reduce stock discrepancies.
- Managed scheduling and staff allocation for optimal operational efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Business Administration
Herkimer Community College
Herkimer, NY12-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Employee scheduling
- Recruiting and interviewing
- Customer experience
- Customer service and engagement
- Store opening and closing
- Attention to detail
Timeline
Assistant Manager
Stewart's Shops
04.2019 - Current
Associate of Science - Business Administration
Herkimer Community College
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