Erin Gasiorek
Pomfret Center
Summary
Seasoned Customer Service Specialist with over 15 years of experience dedicated to transforming customer interactions into meaningful connections. Driven by empathy and a commitment to friendliness, cultivates a warm and productive environment where every interaction is valued. Excels at navigating challenges with a customer-centric approach, ensuring satisfaction and fostering long-lasting relationships. Focused on enhancing the customer experience and contributing to a culture of service excellence, one interaction at a time.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Specialist
Jewett City Savings Bank
08.2020 - 06.2024
- Lead team to enhance customer satisfaction, achieving significant service quality improvements.
- Ensure precise cash handling and vault security, maintaining operational integrity.
- Train staff to elevate service delivery, fostering a cohesive team environment.
- Cross-sell bank products, contributing to client base expansion and revenue growth.
- Resolve customer issues effectively, enhancing satisfaction and loyalty.
- Oversaw supply inventory and procurement for office needs.
- Facilitated communication between teams to improve collaboration and productivity.
- Organized company events and employee engagement activities throughout the year.
- Maintained office equipment and liaised with service providers for repairs.
- Maintained filing system for records, correspondence and other documents.
Customer Service Specialist
Jewett City Savings Bank
04.2017 - 08.2020
- Mentored new team members on banking procedures while maintaining exceptional customer service standards and regulatory compliance.
- Processed transactions, boosting customer satisfaction and accuracy.
- Opened accounts, aligning products with customer needs for optimal benefits.
- Resolved customer issues, delivering effective solutions and improving loyalty.
- Managed complex transactions, ensuring compliance with regulations and security protocols.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Front Manager/ Cashier
Stop & Shop
04.2008 - 02.2018
- Managed sales and inventory with precise cash handling to enhance accuracy.
- Managed cashier staff, providing training and support for efficient service.
- Supervised daily store operations and ensured team alignment with business goals.
- Maintained adherence to policies, supporting overall operational efficiency.
- Executed transactions with meticulous attention to checkout accuracy.
Family Child Care Provider
Self-employed
08.2006 - 09.2017
- Ensured safe, hygienic environment to promote children's health and well-being.
- Developed balanced nutrition plans that improved children's dietary habits.
- Communicated daily with parents to address concerns and report progress.
- Supported emotional growth by fostering empathy and self-esteem in children.
- Implemented structured routines integrating education with health monitoring.
Education
High School Diploma -
The Woodstock Academy
Woodstock, CT06-2008
Skills
- Customer Service
- Office Management
- Computer Skills
- Organization
- Fraud Prevention
- Team Leadership
- Banking
- Training
- Cash handling
- Compliance regulation
- Account opening
Timeline
Lead Customer Service Specialist
Jewett City Savings Bank
08.2020 - 06.2024
Customer Service Specialist
Jewett City Savings Bank
04.2017 - 08.2020
Front Manager/ Cashier
Stop & Shop
04.2008 - 02.2018
Family Child Care Provider
Self-employed
08.2006 - 09.2017
High School Diploma -
The Woodstock Academy