Erin Gerace
Williamsville,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Management Analyst
Center for Care and Payment Innovation, Veteran’s Affairs Central Office
09.2023 - Current
- Lead administrative support in all aspects of contractor and employee onboarding, including coordination and collaboration with all stakeholders utilizing a variety of government management systems, including TMS administration, PIV sponsorship, Tracking action items to closure utilizing a variety of tracking systems
- Developed numerous tracking systems, including new employee onboarding, suspense, and action items, meeting requests for calendar management, conference and events, travel expenditures, contract budget invoices, and purchase card expenses
- Developed and implemented new budget tracking systems Maintaining executive calendar/conferences/meetings/agendas/minutes with minimal oversight, arranging admin tasks supporting healthcare management Serves as Lead Administrator (Domain Manager) of LMS, providing oversight and LMS briefings to leadership at the local facility; training supervisors and employees to access training products, building learning plans, and running reports; managing user accounts and coordinating technical support
- Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
- Monitored expenditure trends, proactively addressing issues before they escalated into significant problems.
- Implemented process improvements that streamlined workflows and reduced the time required for monthly budget reconciliations.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Established strong relationships with key stakeholders throughout the organization, facilitating effective collaboration on budgetary matters.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Monitored contracts and analyzed expenses to facilitate financial objectives.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.
- Stored and filed contract documents in orderly, organized systems.
- Developed training materials to unify contract management processes and procedures.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Implemented a centralized electronic records management system, improving accessibility and collaboration among team members.
Special Assistant
Office of Medical-Legal Affairs, Veterans Affairs Central Office
03.2013 - Current
- Provides lead office administrative assignments and procedures for the VHA Central Office tort claim process program for nationally mandated required National Practitioner Data Bank reporting program
- Daily tasks include assisting the Director, OMLA, with various senior-level VACO action items, including reviewing directives, policies for edits, concurrence, and providing timely responses to VACO personnel
- A team member in developing program office strategic goals and budget planning congruent with VACO goals
- COR for OMLA contracts throughout all phases, including pre-solicitation processes and procedures from inception, contract award, and invoicing work tasks
- Review all onboarding documents for accuracy and discrepancies, including form 1A, OF-306, Self-Certification, VA710, and other pertinent documents that may be required to meet the requirements for adjudication
- Monitors and tracks all onboarding deadlines
- Submits requests for remote access requests, AD and VISA accounts, EPAS account creations, and YourIT ticket submissions for VA personnel and contractor staff
- Conduct market research, budget estimation, and anticipated work tasks expected throughout the contract
- Review all paid tort claims work products for adherence to contract policy, critical quality requirements, procedural guidelines, and regulations within the allowed parameters
- Identifying contractor work product quality assurance issues, including delays, funding requirements, and controversial issues, including communicating work product discrepancies with contract administrative staff and negotiating to provide a quality deliverable work product
- Primary contracting COR throughout multiple contract solicitations
- TMS lead administrator for over 100 contractors, fee basis, and program office users
- TMS duties include but are not limited to assigning TMS courses, validating self-enrolled users, providing technical support with user ID and password resets, maintaining TMS course files for all program office staff, and monitoring annual mandatories for completion
- Compiling TMS reports for data purposes, including disabled accounts and course delinquencies
- Leads and manages the OMLA office staff by monitoring and tracking all OMLA tort claims, delegating tasks as needed to OMLA staff, contractor, and fee basis to ensure claims are on track to meet required deadlines
- Initiation and distribution of paid tort claim reviews utilizing fee basis and contract personnel
- Reviewing tort claim facility submissions for completeness and readiness for OMLA reviewers and panelists
- Provide correspondence of over 150 Veteran’s Hospitals, CBOCs, Office of General Counsel, and VA Central Office personnel nationwide
- Key personnel for obtaining OMLA-generated data based on OMLA Review Panel determinations and coordinates the preparation of recurring and nonrecurring statistical reports for presentation to clinical services and/or VHA management personnel at all levels
- Comprehensive knowledge of regulations, principles, policies, and ongoing modifications regarding VA tort claims review process and communicating these updates with contract and fee basis personnel
- Independently prioritizes high-priority case reviews and assigns to best-suited available reviewers
- Creating Standard Operating Procedures for all OMLA policies and procedures.
Physical Therapist Assistant
Veteran’s Hospital of Buffalo
11.2007 - 03.2013
- Duties include providing customized physical therapy intervention to an array of Veteran patients of various backgrounds utilizing a team approach and working collaboratively with fellow Physical Therapists in a multidisciplinary team in both an inpatient and outpatient setting
- Daily outpatient progress notes and encounter billing utilizing CPRS
- Issuance of suitable walking aid devices to walk-in patients and educating patients regarding the safe use of devices
- Implement therapeutic treatment programs, compile and evaluate data on responses and progress, and report to the physical therapist
- Document treatment schedules and session information in accordance with the Joint Commission
- Lead Combined Federal Campaign Coordinator for the 2011 and 2012 seasons
- Coordinator of Physical Therapy participation in Wellness Fairs
- Assist co-workers in the management of individual scheduling in addition to scheduling outpatient physical therapy sessions
- Lead role in Physical Therapist Assistant Peer Review process to ensure proper tracking of timely visits and coding in accordance with the Joint Commission Standard
- Physical Therapist Assistant Clinical Instructor for graduate PTA students and CPI certified for management of student assessments for clinical evaluations
- Confirm all appropriate student paperwork and documentation are accurately completed before the commencement of residencies
- Supervise and educate students, including progression into independent caseload management and development treatment implementation for outpatient settings
- Develop a database to track PTA students and their residencies at Buffalo VAMC.
Physical Therapist Assistant
Greenfield Health and Rehabilitation Center
06.2003 - 11.2007
- Duties included providing outpatient and subacute physical therapy treatments involving neuromusculoskeletal, pulmonary, and cardiovascular systems and applying appropriate therapeutic procedures to maintain, improve, and restore these functions
- Was a member of a multidisciplinary team that met weekly to ensure the quality of care of subacute and long-term care patients.
Education
06.2022
06.2022
01.2013
A.A.S. - Physical Therapist Assistant
Villa Maria College
05.2003
A.A.S - Liberal Arts And General Studies
Erie Community College
06.2001
Skills
- Onboarding VA personnel and contractors utilizing the Account Provisioning/Deprovisioning System
- Budget Management and Invoice reconciliation
- Administrative and Operational Program Office Support
- Proficient in Microsoft Office Applications
- Strong communication and problem solving skills
- USAccess PIV Sponsor Certified
- Data compilation, extraction, and analysis
- Special talent for identifying needs, creating effective solutions, and problem-solving
- Outstanding communication skills amongst a variety of stakeholders
- Strong attention to detail
- Excellent assessment and organizational skills
- VHA Policies, Regulations, SOPs, CFRs, and Center Memorandums regarding the OMLA TORT claim review process
- Sharepoint site development and management
- TMS administration
- Travel arranger, approver, and Admin POC
- Purchase Card Holder
- Conference Package Scheduling
- Proficient in Concur, Purchase Card, Travel Card
- MSS
- Budget reconciliation and closeout
- IFCAP, 2237/1358’s
- Budget/invoice tracking
- TMS Profile Maintenance
- HR admin hire actions
- Minutes transcribing
- VIEWS training for action trackers
- Protecting and handling sensitive and confidential patient, practitioner information, and VA personnel
- FAC-COR I certified
- Organizational Development
- Budgeting and Forecasting
- Time Management
- Variance Reporting
- Records and File Management Procedures
- Budget Forecasting, Expense Monitoring, Compliance and Closeout
- Attention to Detail
- Travel Administration
- Master Calender Management and Meeting Planning
- Excellent Communication and Networking
Work Schedule
Full-Time
Desired Locations
United States, NY, Buffalo
Professional References
- Lisa Vargo, Home
- John Grippi, Medical-Legal Risk Management, 716-
- Valerie Shreeve, 703-380-4699, valerie.toth@va.gov
Work
585-260-3309
Job Type
Permanent, Telework
Timeline
Management Analyst
Center for Care and Payment Innovation, Veteran’s Affairs Central Office
09.2023 - Current
Special Assistant
Office of Medical-Legal Affairs, Veterans Affairs Central Office
03.2013 - Current
Physical Therapist Assistant
Veteran’s Hospital of Buffalo
11.2007 - 03.2013
Physical Therapist Assistant
Greenfield Health and Rehabilitation Center
06.2003 - 11.2007
A.A.S. - Physical Therapist Assistant
Villa Maria College
A.A.S - Liberal Arts And General Studies
Erie Community College
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