Erin Gere
Johnstown,PA
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, understand client needs, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative
Qualfon
10.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Customer Service Representative
1st Summit Bank
10.2022 - 07.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Sales Associate
Bath and Body Works, Limited Brands
10.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges and increased store revenue by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Team Member
Sheetz
05.2018 - 09.2022
- Ensured compliance with state laws regarding alcohol and tobacco sales.
- Maintained accurate cash handling through proficient use of POS system.
- Preserve a tidy environment throughout the premises.
- Crafted tasks to produce ready-to-order meals
- Trained incoming team members to enhance overall team efficiency.
- Leveraged technology to accomplish tasks and coding.
Server
Pizza Hut
11.2018 - 10.2019
- Managed transactions efficiently using POS system.
- Provided assistance to guests, ensuring a welcoming environment.
- Coordinated setup and shutdown tasks for customer-facing zones.
Line Cook
Harrigan's Cafe and Wine Deck
11.2017 - 08.2018
- Designed dishes aligned with culinary trends and guest preferences.
- Facilitated knowledge transfer to enhance skills and efficiency of new team members.
- Prepared and presented menu items for service.
- Cooked cuisine for large-scale gatherings and special events.
- Streamlined inventory processes while ensuring timely order management.
Education
Professional Certificate - Culinary Arts
Indiana University of Pennsylvania Academy of Culinary Arts
Punxsutawney, PA08.2019
High school or equivalent -
Greater Johnstown Senior High School
Johnstown, PA05.2018
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Product knowledge
- Call center experience
- Incoming call management
- Live chat support
- Upselling
- Customer education
- CRM software
- Sales quota achievement
Timeline
Customer Service Sales Representative
Qualfon
10.2023 - Current
Customer Service Representative
1st Summit Bank
10.2022 - 07.2023
Sales Associate
Bath and Body Works, Limited Brands
10.2020 - 10.2022
Server
Pizza Hut
11.2018 - 10.2019
Team Member
Sheetz
05.2018 - 09.2022
Line Cook
Harrigan's Cafe and Wine Deck
11.2017 - 08.2018
Professional Certificate - Culinary Arts
Indiana University of Pennsylvania Academy of Culinary Arts
High school or equivalent -
Greater Johnstown Senior High School
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