Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Gildea

Charleston,SC

Summary

Detail-oriented Dining Room Manager with experience in restaurant operations at a private Yacht Club and team leadership. Skilled in enhancing customer satisfaction through effective staff training and operational efficiency. Proven track record in managing dining room activities, optimizing inventory, and implementing cost-saving measures. Committed to maintaining high standards of food safety and sanitation while fostering a positive work environment. Authorized to work in the US for any employer

Overview

19
19
years of professional experience
1
1
Certification

Work History

Dining Room Manager

Carolina Yacht Club
04.2024 - Current
  • Managed daily operations of the dining room, ensuring smooth and efficient service
  • Oversaw a team of 35 employees providing guidance and support to maximize customer satisfaction
  • Implemented new training program for servers, resulting in improved knowledge of menu items and enhanced customer experience
  • Developed and maintained strong relationships with customers, leading to increased repeat business
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high quality standards
  • Created weekly schedules for dining room staff, optimizing coverage based on anticipated customer volume
  • Monitored inventory levels of dining supplies and equipment, coordinating with purchasing department for timely replenishment
  • Resolved customer complaints or concerns promptly and effectively, striving for complete customer satisfaction
  • Trained new hires on restaurant policies, procedures, and service standards to maintain consistency across the team
  • Collaborated with the chef to develop seasonal menus that showcased local ingredients and catered to diverse dietary preferences
  • Maintained accurate records of reservations, seating arrangements, special requests, and VIP guests' preferences
  • Organized special events such as private parties or banquets by coordinating with customers regarding menu selection, seating arrangements, decorations, etc
  • Collaborated closely with front-of-house staff including hosts/hostesses & bartenders ensuring seamless coordination between different areas of the restaurant
  • Conducted performance evaluations for dining room staff, providing constructive feedback and identifying areas for improvement
  • Created a positive work environment by fostering teamwork among dining room staff members

Manager

Gretchen Scott Designs
02.2022 - 12.2023
  • Led a team of 7 employees, providing guidance and support to ensure efficient operations
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Maintained high standards of quality control to ensure customer satisfaction
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
  • Managed multiple projects simultaneously within established timelines

Assistant Base Manager

Dream Yacht Charters
03.2020 - 08.2021
  • Developed and implemented training programs for new staff, enhancing team performance.
  • Streamlined scheduling processes, improving resource allocation and reducing downtime.
  • Coordinated communication between departments, fostering collaboration and information sharing.

Hair Stylist

Boutique Hair Parlor
02.2007 - 03.2019
  • Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business
  • Demonstrated expertise in various hair cutting techniques, including precision cuts, layering, and texturizing
  • Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
  • Performed color treatments such as highlights, lowlights, and full-color applications using high-quality products
  • Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
  • Stayed up-to-date with the latest trends in hairstyles, attending workshops and training sessions regularly
  • Managed appointment scheduling efficiently to maximize productivity while accommodating client preferences
  • Built strong relationships with clients through excellent communication skills and attentive service
  • Collaborated with salon team members to create a positive atmosphere for both staff and customers
  • Educated clients on proper hair care techniques and recommended suitable products for at-home maintenance
  • Utilized various tools such as scissors, razors, curling irons, straighteners, and blow dryers effectively during styling processes
  • Maintained accurate records of client preferences including preferred styles/colors/products ensuring consistent service delivery
  • Assisted senior stylists during busy periods by shampooing hair or applying treatments allowing them more time for other tasks
  • Demonstrated exceptional time management skills by consistently completing appointments within the scheduled timeframe
  • Managed inventory of hair care products, ensuring an adequate supply of popular items while minimizing waste
  • Developed a loyal client base through positive word-of-mouth referrals resulting in increased repeat business

Education

Cosmetologist - Cosmetology

Sutter Beauty College
Yuba City, CA
2007

Skills

  • Restaurant management
  • Cash handling
  • POS
  • Supervising experience
  • Hospitality
  • Food service
  • Team management
  • Food service management
  • Shift management
  • Food safety
  • Restaurant experience
  • Leadership
  • Interviewing
  • Customer service
  • Hospitality management
  • Complaint handling

Certification

  • ServSafe March 2025 to Present
  • Cosmetology License February 2007 to Present
  • Driver's License

Timeline

Dining Room Manager

Carolina Yacht Club
04.2024 - Current

Manager

Gretchen Scott Designs
02.2022 - 12.2023

Assistant Base Manager

Dream Yacht Charters
03.2020 - 08.2021

Hair Stylist

Boutique Hair Parlor
02.2007 - 03.2019

Cosmetologist - Cosmetology

Sutter Beauty College

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