Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erin Gillespie

Erin Gillespie

Customer Service Representative
Charleston,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

27
27
years of professional experience

Work History

Bartender

Paul McVey Post 1592 VFW
10.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Office Administrative Assistant

World Class Collision Center
10.2006 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Inspect Damaged Vehicles and put together a comprehensive estimate.
  • Email estimate and photos to insurance companies.
  • Schedule Repairs and make arrangements for rental vehicles.
  • Keep customers informed on the progress or reparis

Customer Service Representative

SBLHC
05.1998 - 10.2006
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Applied Science -

Lake Land College
Mattoon, IL

High School Diploma -

Charleston High School
Charleston, IL
01-1995

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Paul McVey Post 1592 VFW
10.2024 - Current

Office Administrative Assistant

World Class Collision Center
10.2006 - Current

Customer Service Representative

SBLHC
05.1998 - 10.2006

Associate of Applied Science -

Lake Land College

High School Diploma -

Charleston High School

Similar Profiles

CREATE PROFILE