Erin Glackin
Summary
Highly organized and detail oriented Loan Processor with 22 years of experience in the mortgage industry. Extensive knowledge in FHA, Conventional, VA, and Rural Housing loans, including Maryland First Time Homebuyer programs. Efficiently managed a pipeline of 25+ loans per month. Skilled in analyzing financial information, identifying issues, and resolving problems. Positive, strong communication, and time management skills all while delivering exceptional costumer service.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Processor
First Home Mortgage Corporation
05.2011 - 10.2023
- Maintained a pipelines from 20-50 loans, depending on need.
- Processed file from when application was complete to closing.
- Ordered appraisals, title work, VOE's, and VOD's.
- Ran appropriate AUS to determine eligibility.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Handled any conditions sent from underwriting department after loan was reviewed.
- Coordinated closing with attorneys, title companies, and agents.
- Communicated with originator and applicant concerning progress of loan file.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Helped post-closing with any issues.
- Assisted in daily office management and training of new employees in different positions.
Mortgage Loan Processor
People's Home Equity
04.2009 - 10.2010
- Set up and completed loan submission packages to include VOE's, VOD's, appraisals, and title work.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Collected conditions required of underwriter.
- Communicated with Loan officer and applicant concerning progress of loan file.
- Assisted Branch Manager with additional tasks during peak times such as office management, loan applications, and agent contact.
Mortgage Loan Processor
Affinity Mortgage Corporation
06.2005 - 04.2009
- Responsible for file from processing to closing.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Worked with various lenders to submit and close loan applications.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Loan Officer Assistant
Accubanc Mortgage
07.2004 - 05.2005
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Assembled important paperwork and disclosures for borrower.
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Monitored key dates to obtain information by deadlines.
Mortgage Loan Processor
Mortgagetreee Lending
01.2004 - 05.2004
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies, and real estate agents.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Ran loan through proper AUS system.
- Collected required conditions and prepared file for final clear-to-close.
Mortgage Loan Processor
Equitable Trust Mortgage Corporation
09.2002 - 10.2003
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Verified credit history and employment backgrounds for each applicant.
- Collected conditions set by underwriter.
- Prepared loan for closing in conjunction with the Closing Department.
Mortgage Loan Processor
Columbia National Mortgage
05.2001 - 09.2002
- After file was reviewed by processing manager, collected outstanding documentation from applicants.
- Once documentation was collected, submit file through DU and submit to DU Underwriter in branch.
- Handled any conditions sent from DU Underwriter to obtain final loan approval.
- Collected all required closing documents such as title work, homeowner's insurance, mortgage insurance, etc.
- When file was fully approved, hand over file to Closing Department who took care of the file from then on,
Education
High School Diploma
Fallston High School
Fallston, MDGeneral Studies
Harford Community College
Bel Air, MDSkills
- Proficient in Encompass, DU, LP, GUS, Microsoft, and various data entry applications
- FHA, Conventional, VA, Rural Housing loans
- Expert in First Time Homebuyer programs in Maryland such as CDA/MMP and other county/city programs
- Strong attention to detail and organization
- Exceptional customer service and communication skills
- Critical thinking and problem solving
- Works well independently or in a team setting
- Efficient time management
Awards
Maryland Mortgage Program Processor of The Year 2015
Timeline
Mortgage Loan Processor
First Home Mortgage Corporation
05.2011 - 10.2023
Mortgage Loan Processor
People's Home Equity
04.2009 - 10.2010
Mortgage Loan Processor
Affinity Mortgage Corporation
06.2005 - 04.2009
Loan Officer Assistant
Accubanc Mortgage
07.2004 - 05.2005
Mortgage Loan Processor
Mortgagetreee Lending
01.2004 - 05.2004
Mortgage Loan Processor
Equitable Trust Mortgage Corporation
09.2002 - 10.2003
Mortgage Loan Processor
Columbia National Mortgage
05.2001 - 09.2002
High School Diploma
Fallston High School
General Studies
Harford Community College
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