Erin Glass

• Delegated daily tasks to team members to optimize group productivity.
• Monitored team progress and enforced deadlines.
• Collaborated with management team to implement new work procedures or policies.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Rotated through series of different stations based on team needs.
• Documented production levels and materials used to keep management informed.
• Worked closely with our AP team to ensure high compliance areas were being taken care of.
• Provided proper and important paperwork for high compliance areas.
• Implemented proper cash handling with my associates.
• Operated cash register.

I was over several areas within this position including:

• Housewares; I spent 6 months in position, within that time I learn to properly merchandise a large area, I also developed strategies to increase team productivity and improve customer service levels.
• Electronics; I was in this position for a year and a half, I learned to manage a high compliance area, while learning the importance of sales within that area. I provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard. I also gained experience training new staff in relevant processes and procedures.
• Sporting goods; My most current role, I have learned even higher compliance in this area, along with stepping into a larger role within the store while branching out to be a total store team lead. I have collaborated with other departments to develop effective solutions that meet customer needs, and to improve customer service, along with assisting management in setting achievable goals for the team while monitoring progress towards them.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Operated cash register.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Developed good working relationships with store leadership and sales personnel.
• Maintained store and maintained appearance.
• Set up visually appealing promotional displays.
• Handle large cash deposits on a daily basis.
• Handled keys to both our doors to open and close the store securely, along with keys to our safe.
• Managed a group of associates of 2-8 people at a time.
• Completed tasks in a timely manner.
• Made and wrote out cash deposits/cash orders for the store.
• Filled out deposit sheets.
• Monitored sales performance through analysis of sales reports and comparison shopping.
• Monitored sales floor to prevent product loss and item damage.