Erin Glenn
Canal Winchester,OH
Summary
Skilled Business Development leader offering 15 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Overall Goal is to seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Loves working with Diverse groups to come together for the common goal of the organization. To help create, foster and promote community outreach initiatives.
Overview
16
16
years of professional experience
Work History
Director of Business Development
Tobin & Associates
05.2023 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Executive Director
Ordinary Women Make A Difference 501(c)3
02.2023 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Advocated for organization and company mission to raise awareness and support.
Operations Manager
Walmart Inc.
08.2007 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Supervised Accounting department as well as maintained cash flow ins and outs for $80million gross revenue annually
Education
No Degree - Masters of Music Education Program
Otterbein University
Westerville, OH2008
High School Diploma -
Reynoldsburg High School Business Education Leadership & Law Academy
Reynoldsburg, OH06.2007
Skills
- Process Review Improvement and Execution
- Vendor Management
- Customer Service and Satisfaction
- Generating an Inclusive and Diverse Work Environment
- Product and Service Sales
- Business Development and Planning
- Prospecting and Cold Calling
- Social Media Marketing
- Goals and Performance Management
- Corporate Level Budgeting - PNL Statements
- Coaching and Mentoring
- Sales and Marketing
- Client Base Acquisition and Retention
- Influence Team Collaboration
- Training and Development
- Performance Evaluations
- Excellent Listening Skills
- Sales Presentation and Organizational Skills
- Networking
- Contract Negotiation, Presentation and Completion
Timeline
Director of Business Development
Tobin & Associates
05.2023 - Current
Executive Director
Ordinary Women Make A Difference 501(c)3
02.2023 - Current
Operations Manager
Walmart Inc.
08.2007 - 02.2020
No Degree - Masters of Music Education Program
Otterbein University
High School Diploma -
Reynoldsburg High School Business Education Leadership & Law Academy
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