Summary
Overview
Work History
Education
Skills
Timeline
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Erin Granese

Wharton,NJ

Summary

Adaptable and enterprising Shift Supervisor with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

5
5
years of professional experience

Work History

Volunteer

  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Gained knowledge and experience working with children in educational setting.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Spoke with community organizations to further drive outreach efforts and highlight program successes

Shift Supervisor

Starbucks
Denville, NJ
08.2017 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns all while remaining calm during periods of high volume
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Delivered successful training to more than fifteen employees during tenure, educating on successful work processes and productivity strategies

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
08.2022

Skills

  • Computer Skills
  • Employee Coaching and Motivation
  • Communication skills
  • Time Management
  • Daily Operations Management
  • Supply Ordering and Management
  • Organized
  • Performance Motivation
  • Resolving Complaints

Timeline

Shift Supervisor

Starbucks
08.2017 - Current

Volunteer

Bachelor of Arts - Psychology

Arizona State University

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Erin Granese