Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Erin Gregory

Chicago,IL

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience

Work History

Office Manager

COUNTRY Financial
Chicago, IL
01.2019 - Current
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Managed office operations while scheduling appointments for department managers.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments..
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Patient Service Representative

Advocate Medical Group
Chicago , Illinois
09.2018 - 02.2019
  • Assisted patients in filling out check-in and payment paperwork.
  • Used Epic to schedule appointments.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Receptionist

Veracare Burbank
Chicago, IL
07.2017 - 09.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

Bachelor of Science - Public Health Community Education

Dillard University
New Orleans, LA
05.2017

Skills

  • Office Management
  • Budgetary Planning
  • Client Correspondence
  • Executive Travel
  • Skilled in Microsoft Office
  • Travel Coordination
  • Managing Appointments
  • Diligent Follow Through
  • Friendly and Relatable
  • Invoice and Payment Tracking
  • Documentation
  • Meeting Coordination and Support

Timeline

Office Manager

COUNTRY Financial
01.2019 - Current

Patient Service Representative

Advocate Medical Group
09.2018 - 02.2019

Receptionist

Veracare Burbank
07.2017 - 09.2018

Bachelor of Science - Public Health Community Education

Dillard University

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Erin Gregory