Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Griffin

Citrus Heights,CA

Summary

As a dynamic instructional aide with a proven track record at San Juan Unified School District, enhancing student learning through personalized support and collaborative group instruction. I current am seeking the Campus Monitor position and am excited to bring what I have learned in the classroom out to the whole school campus.

Overview

21
21
years of professional experience

Work History

Instructional Aide I

San Juan Unified School District Early Childhood E
10.2024 - Current
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
  • Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
  • Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
  • Promoted a culture of inclusivity within the classroom, ensuring all students felt supported and valued during instruction.
  • Collaborated with instructional team members to create a cohesive educational experience for all students.
  • Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
  • Supported the development of students'' critical thinking skills by facilitating group activities and discussions.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Managed resources effectively, ensuring that instructional materials were readily available when needed by both teachers and students.
  • Maintained safety and security by overseeing students in recess environments.
  • Served as a mentor to new instructional aides, offering guidance on effective teaching methods and sharing best practices from personal experience.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.

Overnight Stocker

Costco
09.2022 - 10.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.

Customer Service Consultant

Gap Inc Direct
10.2012 - 10.2015
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Increased client retention through exceptional service and timely solutions to issues.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
  • Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.

Member Service Representative

League of California Cities
10.2004 - 10.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Sierra College
Rocklin, CA
08-1992

High School Diploma -

Foothill Senior High School
Sacramento, CA
06-1992

Skills

  • Academic support for students
  • Collaborative learning
  • Facilitating group instruction
  • Subject-specific teaching

Timeline

Instructional Aide I

San Juan Unified School District Early Childhood E
10.2024 - Current

Overnight Stocker

Costco
09.2022 - 10.2024

Customer Service Consultant

Gap Inc Direct
10.2012 - 10.2015

Member Service Representative

League of California Cities
10.2004 - 10.2006

Sierra College

High School Diploma -

Foothill Senior High School

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Erin Griffin