Erin Griffith
Dayton,NY
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Merchandising Service Associate Nursery Team Lead
Lowes Home Improvment
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded and stocked merchandise.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped generate sales and identified leads.
- Trained and taught 7 new employees in 2022-2023.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Special Education Teacher Aide
Cattaraugus Little Valley Central School
08.2016 - 06.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
Substitute Teacher
Cattaraugus Little Valley Central School
01.2014 - 05.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Administrative Assistant
USA Evaluations
01.2013 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Production Line Operator
Gowanda Electronics
08.2005 - 05.2008
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Followed instructions to make products in line with customer specifications.
- Packaged and labeled products using automated equipment.
- Trained new employees by demonstrating operation of production line machinery.
- Prioritized tasks to meet personal and team production targets.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Performed hand-finishing of final products after assembling component parts for items.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Education
Associate of Science - Social Sciences
Jamestown Community College
Jamestown, NY12.2012
Skills
- Staff Training
- General Housekeeping
- Product Selection
- Team Guidance
- Visual Merchandising
- Production Work
- Overseeing Daily Activities
- Effective Customer Service
- Attention to Detail
- Coaching and Mentoring
- Training Junior Team Members
- Collaborative Environments
Timeline
Merchandising Service Associate Nursery Team Lead
Lowes Home Improvment
07.2021 - Current
Special Education Teacher Aide
Cattaraugus Little Valley Central School
08.2016 - 06.2018
Substitute Teacher
Cattaraugus Little Valley Central School
01.2014 - 05.2016
Administrative Assistant
USA Evaluations
01.2013 - 01.2014
Production Line Operator
Gowanda Electronics
08.2005 - 05.2008
Associate of Science - Social Sciences
Jamestown Community College
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