Hi, I’m
Erin Grignon
Gainesville,FL
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
years of professional experience
Work History
Beauty LoungeGainesville, FL
Salon Manager
01.2023 - Current
Job overview
- Drafted emails containing promotional offers or other relevant information directed at specific segments of customers identified via the CRM database.
- Developed new products, services and promotions based on customer preferences.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Provided training sessions for employees on how to use the CRM system effectively.
- Resolved customer complaints regarding sales and service.
- Segmented customer database for targeted marketing activities.
- Maintained and updated customer relationship management software to ensure accuracy of customer information.
- Scheduled employees and made sure all shifts had adequate coverage.
- Scheduled employees and oversaw customer appointment calendar.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Twinkle Nights Holiday LightsGainesville, FL
CRM Manager
08.2021 - 01.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Developed strategies for increasing customer satisfaction through better communication practices.
- Resolved any technical issues that arose during the implementation of new CRM software platforms or upgrades.
- Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
Muse A Hair SalonBoca Raton, FL
Salon Manager/Master Stylist
12.2019 - 08.2021
Job overview
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Consistently recognized by management for providing superior customer service.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Monitored stock levels of haircare products, tools and equipment in the salon.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Provided leadership and supervision to a team of hairstylists.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer problems quickly and according to service standards.
- Delegated work to staff, setting priorities and goals.
Hair By Gabriela and Co.Parkland, FL
Master Hair Stylist / Manager
09.2015 - 12.2019
Job overview
- Scheduled employees and oversaw customer appointment calendar.
- Developed and implemented new styling techniques to improve customer satisfaction.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Collaborated with marketing team to develop promotional campaigns for seasonal collections or special events.
- Coordinated photo shoots for advertising materials used in print media or online campaigns.
Erik Alan Davis SalonFort Lauderdale, FL
Cosmetology/Hairdressing
04.2013 - 09.2015
Job overview
- I started as an assistant and with my diligent work ethic moved up to a Senior Stylist with the company with in two and a half years
- I excel at precision hair cutting and free hand balayage techniques
- I am certified with the Brazilian Blowout Keratin Treatment as well as Platinum Seamless Hair Extensions.
Education
American Institute
Cosmetology License
08.2011
Newbury High School
High School Diploma
Skills
- Schedule Coordination
- Quality Assurance
- Account Management
- Talent Development
- Technical Support
- Handling Escalations
- Sales Promotion
- Complaint Resolution
- Training and Mentoring
- Workflow Management
- Product Knowledge
- Conflict Management
- Customer Retention
- Time Management
- Research and Due Diligence
- Training Programs
- Focused on Customer Satisfaction
- Administrative Support
- Client Relations and Retention
- Relationship Building
- Account Updates
- Continuous Improvement
- New Hire Training
- Team Building and Leadership
- Graphics
- Photography
- Design Work
- Social Media
Personal Information
Title: Office Manager
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Manager
Beauty Lounge
01.2023 - Current
CRM Manager
Twinkle Nights Holiday Lights
08.2021 - 01.2023
Salon Manager/Master Stylist
Muse A Hair Salon
12.2019 - 08.2021
Master Hair Stylist / Manager
Hair By Gabriela and Co.
09.2015 - 12.2019
Cosmetology/Hairdressing
Erik Alan Davis Salon
04.2013 - 09.2015
American Institute
Cosmetology License
Newbury High School
High School Diploma
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