Erin Grippo
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Sierra
06.2024 - Current
- Provide refined, personalized service by anticipating guest preferences, ensuring seamless dining experiences, and upholding the highest standards of hospitality in an upscale environment.
- Enhance guest satisfaction and sales by expertly recommending food and wine pairings, describing specialty dishes, and executing upselling techniques tailored to a fine dining clientele.
- Manage high-end service flow with precision by coordinating multi-course meals, synchronizing with culinary and sommelier teams, and maintaining impeccable attention to detail in table settings and presentation.
- Uphold luxury dining standards and compliance by ensuring strict adherence to health, safety, and restaurant protocols while maintaining a sophisticated and welcoming ambiance for distinguished guests.
Real Estate Agent
You 1st Realty
09.2023 - 04.2024
- Built and maintained strong client relationships by providing personalized guidance, conducting comprehensive property consultations, and delivering exceptional service throughout the buying and selling process.
- Utilized market research and data analysis to assess property values, track market trends, and develop strategic pricing recommendations that maximized client profitability.
- Executed high-impact negotiation strategies to secure competitive deals, advocate for client interests, and navigate complex contracts with precision and professionalism.
- Drove sales and lead generation by implementing targeted marketing campaigns, conducting property showings, and leveraging CRM tools to convert prospects into successful transactions.
Server
Maggiano's Little Italy
09.2023 - 04.2024
- Executed high-level service precision by managing VIP reservations, accommodating special requests with discretion, and seamlessly coordinating with kitchen and bar staff.
- Maintained an atmosphere of elegance and sophistication by adhering to meticulous presentation standards, proactively addressing guest concerns, and contributing to an ambiance of luxury and exclusivity.
Server
Little Ollie's Restaurant and Obar
01.2023 - 09.2023
- Managed high-profile clientele with discretion and professionalism, accommodating special requests, dietary restrictions, and exclusive dining experiences with precision and care.
- Optimized efficiency in high-volume shifts by balancing multiple tables, prioritizing guest needs, and proactively resolving any service challenges to maintain a luxurious atmosphere.
Bartender
Sports Lounge Off Broadway
07.2021 - 12.2022
- Maximized sales and revenue through effective upselling techniques, promoting seasonal drink specials, and fostering guest loyalty with outstanding service.
- Maintained a clean and organized bar by restocking supplies, following health and safety regulations, and ensuring efficient operations during peak service hours.
Lead Trainer
Coyote's Southwestern Grill
09.2019 - 05.2021
- Led staff training and development by refining training materials, mentoring new hires, and ensuring adherence to service standards.
- Maintained seamless restaurant operations by coordinating with kitchen and bar teams, managing large party reservations, handling POS transactions, and resolving guest concerns to ensure satisfaction.
Education
MBA - Environmental And Sustainability Compliance
Southern New Hampshire University
Hooksett, NH01-2026
Bachelor of Arts - Economics
University of Northern Colorado
Greeley, CO05-2021
Skills
- Data Analysis and Interpretation
- Sustainability Compliance Knowledge
- Customer Relationship Management
- Research and Trend Analysis
- Problem-Solving and Critical Thinking
- Team Collaboration and Communication
- Strategic Decision-Making and Data-Driven Insights
- Remote Collaboration Tools: Google Suite, Zoom, Microsoft Teams
Certification
Leading vs. Managing
- AICPAstudent, Issued Feb 2025
- Credential ID National Registry: 141642
- Skills: Leading · Managing
Microsoft Power BI - Prepare Your Data Effectively for Excel Analysis
- AICPAstudent, Issued Nov 2024
- Credential ID National Registry: 141642
- Skills: Microsoft Power BI · Microsoft Excel Analysis
Coaching vs. Mentoring
- AICPAstudent, Issued Oct 2024
- Credential ID National Registry: 141642
- Skills: Coaching · Mentoring
Microsoft Power BI - Introduction to MS Power BI Tools
- AICPAstudent, Issued Oct 2024
- Credential ID National Registry: 141642
- Skills: Microsoft Power BI
Timeline
Server
Sierra
06.2024 - Current
Real Estate Agent
You 1st Realty
09.2023 - 04.2024
Server
Maggiano's Little Italy
09.2023 - 04.2024
Server
Little Ollie's Restaurant and Obar
01.2023 - 09.2023
Bartender
Sports Lounge Off Broadway
07.2021 - 12.2022
Lead Trainer
Coyote's Southwestern Grill
09.2019 - 05.2021
Leading vs. Managing
- AICPAstudent, Issued Feb 2025
- Credential ID National Registry: 141642
- Skills: Leading · Managing
Microsoft Power BI - Prepare Your Data Effectively for Excel Analysis
- AICPAstudent, Issued Nov 2024
- Credential ID National Registry: 141642
- Skills: Microsoft Power BI · Microsoft Excel Analysis
Coaching vs. Mentoring
- AICPAstudent, Issued Oct 2024
- Credential ID National Registry: 141642
- Skills: Coaching · Mentoring
Microsoft Power BI - Introduction to MS Power BI Tools
- AICPAstudent, Issued Oct 2024
- Credential ID National Registry: 141642
- Skills: Microsoft Power BI
MBA - Environmental And Sustainability Compliance
Southern New Hampshire University
Bachelor of Arts - Economics
University of Northern Colorado
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