Summary
Overview
Work History
Education
Skills
Timeline
Barista

Erin Groom

Urbana,OH

Summary

Experienced leader with exceptional communication and management skills; a strong background in guiding teams and achieving strategic objectives. Have worked with the public and in customer service roles for over 30 years and have excellent money management experience due dealing and being a supervisor at several Casino's. Excels in handling multiple tasks effectively and efficiently in a fast-paced environment. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ensuring high standards and aligning efforts with organizational goals- I'm also known for collaborative approach and commitment to excellence. Currently, I have several jobs and I'm looking to narrow that down into one "promising career".

Overview

36
36
years of professional experience

Work History

Online Shopper

Walmart
06.2022 - Current
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maximized revenue through effective product recommendations based on customer preferences and needs.
  • Increased repeat business by building rapport with customers through exceptional service and follow-up communications.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Participated in team meetings and staff training sessions.

Paraprofessional

MCCESC
02.2014 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Sales Manager

Aarons Furniture Store
06.2013 - 02.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Table Games Supervisor

Chester Harrah's Casino
07.2010 - 02.2012
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
  • Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
  • Exhibited strong leadership qualities while supervising team members during busy shifts, maintaining high morale among staff members.
  • Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanor at all times.
  • Participated in professional development opportunities to stay current on industry best practices.
  • Trained new table games dealers for improved performance and adherence to casino policies.
  • Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.
  • Provided ongoing coaching to dealers for continuous improvement of skills and knowledge of game rules.
  • Trained, supervised and evaluated workers.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Crystal Cruise Table Games Dealer

Caesars Casino @ Sea
08.2005 - 03.2006
  • I was part of a casino crew that worked on a *6 Star Cruise Ship* called "Crystal Serenity" who helped provide the guests a top notch experience during their travels abroad. This gave me the opertunity to travel to every continent but one.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
  • Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
  • Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
  • Increased table game participation with engaging interactions and clear explanations of game rules.
  • Welcomed customers and established immediate rapport to encourage gameplay.

Dual Rate Supervisor

Caesars Atlantic City
05.1999 - 07.2005
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Improved communication among team members by implementing structured daily briefings and debriefing sessions.
  • Fostered an inclusive workplace culture, promoting diversity and teamwork among staff members of varying backgrounds and skillsets.
  • Monitored integrity of games and players' pools for internal controls.
  • Collaborated with management to establish performance metrics, setting clear expectations for staff members.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Established and maintained banks and table bet limits for each supervised game.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.

Table Games Dealer

Showboat Casino Hotel
05.1997 - 01.2000
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Maintained high level of accuracy under pressure, ensuring smooth game flow.
  • Implemented strategies to manage high-stress situations, maintaining professionalism and poise.
  • Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
  • Increased table game participation with engaging interactions and clear explanations of game rules.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Dealt cards and compared hands to determine winners of games such as blackjack.

Cashier/Customer Service

7-11 Convenience Store
05.1996 - 04.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Slot Cashier

Trump Taj Mahal Casino Hotel
04.1998 - 08.1998
  • Seasonal/Summer position.
  • Streamlined cash-handling procedures by consistently balancing cash drawers and adhering to strict cash control guidelines.
  • Processed high volumes of cash transactions quickly and accurately during peak hours, minimizing wait times for customers.
  • Dispensed machine payouts and provided change for players.
  • Handled money, ticket and chips exchanges for customers.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Sold chips, tokens, and tickets to patrons.

Security Officer

Caesars Atlantic City
07.1997 - 11.1997
  • Seasonal position.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Valet Attendant

Trump Plaza Hotel and Casino
08.1996 - 08.1997
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
  • Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
  • Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Assisted with event parking coordination during large functions or gatherings at the venue location.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Issued and collected claim tickets and processed valet parking fees.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.

Garden Center/Stocking/Retail Cashier

Walmart
07.1996 - 01.1997
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Handled cash with high accuracy and took care to check bills for fraud.

Food Prep Cooking Assistant

Otts Sea Catch
03.1995 - 10.1995
  • Seasonal/Summer position.
  • Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
  • Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
  • Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
  • Consistently met or exceeded food safety standards through diligent adherence to sanitation protocols while handling raw materials and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Followed food safety practices and sanitation guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

Sporting Goods/ Stocker/Garden Center/Stocking/Head Cashier

Walmart
09.1994 - 05.1995
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Traveled to New stores to open the up & stock shelves.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

C&E Produce/Green House/Refinish Antique Furniture

C&E Produce- Family Businee
03.1989 - 09.1994
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Degree - 1 Class Away From Graduating - Fell & Broke Ankle

GCU
Phoenix, AZ

Associate of Arts - Education

Atlantic Cape Community College
Mays Landing, NJ
05-2010

No Degree - Casino Dealing School

CDC Casino Dealing School
Atlantic City
05-1997

Associate of Arts - Education

Ocean County College
Toms River, NJ
05-1994

High School Diploma -

Southern Regional High School
Manahawkin, NJ
05-1993

Skills

  • Team Leader
  • Money Management
  • Problem solver
  • Interpersonal skills
  • Communication
  • Good at delegating tasks and making decisions
  • Customer relations
  • Deadline driven
  • Time management
  • Conflict resolution
  • Effective communication
  • Teamwork and collaboration

Timeline

Online Shopper

Walmart
06.2022 - Current

Paraprofessional

MCCESC
02.2014 - Current

Sales Manager

Aarons Furniture Store
06.2013 - 02.2014

Table Games Supervisor

Chester Harrah's Casino
07.2010 - 02.2012

Crystal Cruise Table Games Dealer

Caesars Casino @ Sea
08.2005 - 03.2006

Dual Rate Supervisor

Caesars Atlantic City
05.1999 - 07.2005

Slot Cashier

Trump Taj Mahal Casino Hotel
04.1998 - 08.1998

Security Officer

Caesars Atlantic City
07.1997 - 11.1997

Table Games Dealer

Showboat Casino Hotel
05.1997 - 01.2000

Valet Attendant

Trump Plaza Hotel and Casino
08.1996 - 08.1997

Garden Center/Stocking/Retail Cashier

Walmart
07.1996 - 01.1997

Cashier/Customer Service

7-11 Convenience Store
05.1996 - 04.1999

Food Prep Cooking Assistant

Otts Sea Catch
03.1995 - 10.1995

Sporting Goods/ Stocker/Garden Center/Stocking/Head Cashier

Walmart
09.1994 - 05.1995

C&E Produce/Green House/Refinish Antique Furniture

C&E Produce- Family Businee
03.1989 - 09.1994

No Degree - 1 Class Away From Graduating - Fell & Broke Ankle

GCU

Associate of Arts - Education

Atlantic Cape Community College

No Degree - Casino Dealing School

CDC Casino Dealing School

Associate of Arts - Education

Ocean County College

High School Diploma -

Southern Regional High School

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