Erin Gross
Batavia,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
10.2022 - 11.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed complex issues by collaborating with cross-functional teams to enhance service delivery.
- Trained new representatives on company policies and customer service protocols to improve team performance.
- Developed and implemented process improvements, streamlining workflows for enhanced operational efficiency.
- Fostered a positive team environment through mentoring and support, promoting professional development among peers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist, PCT (Medical Assistant)
Wellnow Urgent Care
11.2021 - 08.2022
- Maintained organized reception area to create welcoming environment for visitors.
- Assisted with administrative tasks, including data entry and document management.
- Monitored vital signs and documented changes in patient conditions accurately.
- Provided direct patient care, assisting with daily activities and ensuring comfort.
- Reviewed and updated electronic health records for accuracy and compliance standards.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Customer service, Sales Specialist
The Home Depot
03.2017 - 06.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Education
Associates - Criminal Justice
Beckfield College
01.2014
Medical Administrative Assistant - undefined
Ultimate Medical Academy
07.2025
Skills
- Knowledgeable with Microsoft word, Microsoft excel and Microsoft PowerPoint
- Great communication to consumer
- Experience in data entry
- Comfortable with new challenges
- Dedicated to business success and growth
- Customer service
- Conflict resolution
- Follow-up skills
- Product knowledge
- Prioritization
Timeline
Customer Service Representative
Rotech Healthcare
10.2022 - 11.2024
Receptionist, PCT (Medical Assistant)
Wellnow Urgent Care
11.2021 - 08.2022
Customer service, Sales Specialist
The Home Depot
03.2017 - 06.2019
Medical Administrative Assistant - undefined
Ultimate Medical Academy
Associates - Criminal Justice
Beckfield College
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