Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Erin Guthrie

Health Information Program Coordinator
Cedar Rapids,IA

Summary

Engaging Health Information Exchange Program Coordinator with commitment to excellence and more than 6 years of experience. Effective collaborator with great communication and team work skills. Trained in clinical need protocols for health information sharing and Electronic Medical Record use.

Enthusiastic program coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of healthcare workflows and EMR integration with those workflows and training in Health Information Inoperability . Motivated to learn, grow and excel in the implementation and improved use of Electronic Health Information Technologies.

Overview

4
4
years of post-secondary education
22
22
years of professional experience

Work History

Rural Health Community Coordinator

Ellumen, Inc
Iowa City, IA
06.2017 - Current
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Helped VA VHIE National teams and local VHA Executive Leadership team with collection and analysis of data for preparation of progress reports.
  • Gathered information and created materials on topics such as VHIE Privacy Rights and local healthcare partners for dispersal within local community.
  • Conducted regular technical meetings and program briefings for National VA VHIE management and local VHA personnel.
  • Mentored 22 other Rural Health Community Coordinators in achievement of program development and delivery objectives.
  • Built cohesive team of 10 RHCCs for Northeast Region of US and devised clear, actionable plans to meet program goals.
  • Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for assigned Regions of program.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
  • Conducted education and training activities for various stakeholders, including physicians, nursing staff and administrative personnel.
  • Upheld critical security standards when managing user access actions such as setting up and removing accounts for VHIE Portal.
  • Assisted with database upgrades and migrations by performing user acceptance testing.
  • Trained staff on technical procedures and software program usage.
  • Wrote work instruction manuals, data capture guidelines and standard operating procedures.
  • Collected, reviewed and analyzed data from diverse departments for data quality and user engagement needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Handled day-to-day running of project for two Iowa based and 11 Northeastern VA Healthcare Systems , ensuring high levels of productivity and progression.
  • Improved clinical staff program engagement and usage through consistent hard work and dedication to education and outreach.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Assisted with development of improved seminars and training materials.
  • Developed team communications and information for meetings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Rural Health Community Coordinator

ARMED FORCES SERVICES CORPORATION (Magellan Fed)
Arlington, VA
08.2014 - 06.2017
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Helped VA VHIE National teams and local VHA Executive Leadership team with collection and analysis of data for preparation of progress reports.
  • Gathered information and created materials on such topics as VHIE Privacy Rights and local healthcare partners for dispersal within local community.
  • Conducted regular technical meetings and program briefings for National VA VHIE management and local VHA personnel.
  • Mentored 22 other Rural Health Community Coordinators in achievement of program development and delivery objectives.
  • Built cohesive team of 10 RHCCs for Northeast Region of US and devised clear, actionable plans to meet program goals.
  • Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for assigned Regions of VHIE program.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
  • Conducted education and training activities for various stakeholders, including physicians, nursing staff and administrative personnel.
  • Upheld critical security standards when managing user access actions such as setting up and removing accounts for VHIE Portal.
  • Assisted with database upgrades and migrations by performing user acceptance testing.
  • Trained staff on technical procedures and software program usage.
  • Wrote work instruction manuals, data capture guidelines and standard operating procedures.
  • Collected, reviewed and analyzed data from diverse departments for data quality and user engagement needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Handled day-to-day running of project for two Iowa based and 11 Northeastern VA Healthcare Systems , ensuring high levels of productivity and progression.
  • Improved clinical staff program engagement and usage through consistent hard work and dedication to education and outreach.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Assisted with development of improved seminars and training materials.
  • Developed team communications and information for meetings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

92G Food Service Specialist

US Army Reserve
Waterloo, WI
04.2013 - 03.2016
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Established and managed team schedules and shift assignments.
  • Ordered new supplies and food to maintain service levels.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed employees throughout preparation and service of at least 2 meals per day per drill day.
  • Set schedules for up to 15 staff by planning and designating shifts and hours.
  • Tracked food production levels, meal counts and supply costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.

Education Specialist

Iowa City VA Health Care System
Iowa City, IA
01.2013 - 08.2014
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Assisted with marketing, advertising, PR and faculty outreach efforts to drive employee education program growth.
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Assisted with support functions such as budgeting and technology coordination.
  • Compiled training handbook and related course materials.
  • Liaised between trainers and course participants.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
  • Maintained updated training records for all employees of Iowa City VA Healthcare System.
  • Displayed working knowledge of Microsoft Office programs including Word, Excel and PowerPoint.
  • Delivered PowerPoint presentations to all employees and managers.

Motor Transport Operator (88M)

US Army Reserve
Waterloo, IA
03.2004 - 04.2013
  • Inspected vehicles and completed daily maintenance actions.
  • Managed loading, unloading and safety of all personnel, cargo and equipment.
  • Reported defects, damage and accidents to proper personnel.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Managed team of ten soldiers, overseeing, training, and professional growth of employees.

Travel Assistant

Iowa City VA Health Care System
Iowa City, IA
10.2011 - 01.2013
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Actively listened to customers' requests, confirming full uderstanding before addressing concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Carried out day-day-day duties accurately and efficiently.

Education

Bachelor Of Arts - Religious Studies

Mount Mercy University
Cedar Rapids, Ia
08.2002 - 05.2006

Skills

Verbal and written communications

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Accomplishments

  • Supervised team of 10 staff members.
  • Collaborated with team of 100+ in the development of and execution of the Veteran Health Information Exchange Program (VHIE) at the Iowa City VAMC. In a single year, I oversaw the collection of 9,145 program consents/authorizations from Veteran patients. Resulting in increase availability of patient health information as well as improved clinical adoption of VHIE.
  • Documented and resolved need for additional software training to view non VA health data collected via VHIE. Created and lead "Lunch and Learn" sessions allowing VHA staff to have the opportunity for training at their convenience. In a single year, these efforts resulted in an increase of 515% in documents retrieved from non VA community Health providers.

References

Joseph Nelson, MSA

Veterans Health Information Exchange (VHIE) Implementation Program Manager

Clinical Informatics and Data Management Office (CIDMO)

VHA Office of Health Informatics (10A7)

Joseph.Nelson@va.gov

Cell: (412) 592-9523

Elizabeth Choy

Veterans Health Information Exchange (VHIE)

VISN 20 VA Northwest Network Community Coordinator

Elizabeth.Choy@va.gov

Office:(608) 237-6916

Christopher Moore

Veterans Health Information Exchange (VHIE)

VISN 15 VA Network Community Coordinator

Christopher.Moore5@va.gov

Office: (573) 724-7224

Sarah D. Else

Veterans Health Information Exchange (VHIE)

VISN 21 VA Network Community Coordinator

Sarah.Else2@va.gov

Office: (775) 788-5537

Makenzie Johnson

Iowa City VA Health Care System

Corporate Compliance Officer (previously Privacy and FOIA Officer

Makenzie.Johnson@va.gov

Office: (319) 338-0581 x636237

Mary Kay Downes

Iowa City VA Health Care System

Chief of Health Information Management Section

MaryKay.Downes@va.gov

Office: (319) 356-6661

Lisa Wilkening

Iowa City VA Health Care System

Clinical Applications Coordinator (CAC), Chief Information Officer, VHIE Lead POC

Lisa.Wilkening@va.gov

Office: (319) 338-0581 x636948

Sarah.Else2@va.gov

Office: 775-788-5537

Timeline

Rural Health Community Coordinator

Ellumen, Inc
06.2017 - Current

Rural Health Community Coordinator

ARMED FORCES SERVICES CORPORATION (Magellan Fed)
08.2014 - 06.2017

92G Food Service Specialist

US Army Reserve
04.2013 - 03.2016

Education Specialist

Iowa City VA Health Care System
01.2013 - 08.2014

Travel Assistant

Iowa City VA Health Care System
10.2011 - 01.2013

Motor Transport Operator (88M)

US Army Reserve
03.2004 - 04.2013

Bachelor Of Arts - Religious Studies

Mount Mercy University
08.2002 - 05.2006

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Erin GuthrieHealth Information Program Coordinator