Erin Gutierrez
Broken Arrow,OK
Summary
Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.
Overview
17
17
years of professional experience
Work History
Customer Service/Sales
Simplicity Gift
08.2019 - 09.2023
- Promoted new products and services to customers, driving revenue growth and satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service.
- Designed custom labels for in house products.
Inventory Control Specialist
Allied Broadcast Group
11.2017 - 06.2019
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Created a system to organize all available inventory that enabled out of state sales representatives to confidently sell what was on hand.
- Uploaded all images of products as well as the description to the website.
Merchandiser/Buyer
Mathis Brothers Furniture/Ashley Homestore
06.2006 - 04.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Analyzed
- Selected furniture, lighting and accessories to enhance design concepts.
- Developed space planning concepts, color palette selections, and textile presentations.
- Created professional presentations using Microsoft Office to creatively communicate design intent and direction.
Education
Bachelor of Arts - Communication
Emporia State University
Emporia, KS05.2000
Skills
- Interior and Exterior Displays
- Event Promotion
- Visual Merchandising
- Strong Clear Communication
- Microsoft Office
- Visual/Spatial Design
- Employee Training
- Culture Development
- Creative Thinking
- Active Listening
Timeline
Customer Service/Sales
Simplicity Gift
08.2019 - 09.2023
Inventory Control Specialist
Allied Broadcast Group
11.2017 - 06.2019
Merchandiser/Buyer
Mathis Brothers Furniture/Ashley Homestore
06.2006 - 04.2016
Bachelor of Arts - Communication
Emporia State University
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