Summary
Overview
Work History
Education
Skills
Websites
Timeline
ADDITIONAL PROFESSIONAL EXPERIENCE
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Erin Guyette

Erin Guyette

Fond Du Lac

Summary

Change Leader and Project Manager with 25 years of business experience. Skilled in managing complex projects and solving problems with innovative, customer-focused solutions. Proven ability to meet goals efficiently while maintaining strong client relationships and managing project timelines. Recognized for developing relationships to their fullest potential, mentoring peers, and elevating team performance. Flexible, professional, and passionate; earning the respect of colleagues and business partners.

Overview

16
16
years of professional experience

Work History

Customer Enablement Manager

W.W. Grainger
07.2015 - Current
  • 2018 How We Work Award for collaboration and leadership driving customer success.
  • Customer Enablement SME and process owner (Work Instructions, Transition Process, Compete with Urgency Workshop, Microsoft Teams), set standards, driving adoption, and continuous improvement.
  • Designed the CE Transition Process to ensure a seamless handoff from implementation to long-term account ownership.
  • Built the Inside Sales Toolkit to scale launch engagement and enable consistent next steps across partners.
  • Led the Customer Enablement Development Program, training and mentoring candidates to strengthen team capabilities and succession.
  • Delivered complex implementations end-to-end (e.g., Amazon Start-Ups; defense aerospace contracts) meeting strict compliance and on-time delivery.
  • Owned discovery, solution configuration, and project plans; managed scope, dependencies, and risk to keep projects on target.
  • Drove proactive stakeholder communication (weekly checkpoints), clarified milestones and value, and resolved escalations.
  • Championed Salesforce, Smartsheet, and Teams to improve visibility, accountability, and cross-team collaboration; streamlined processes and documentation via CI.

Account Manager

W.W. Grainger
08.2012 - 07.2015
  • Awards: Annual Achiever (2013); Pinnacle of Excellence – “Winning Attitude” (Q1 2013).
  • Scaled Faith Technologies from \$200K → \$1.8M (9x growth) during tenure.
  • Owned commercial account relationships, drove satisfaction, retention, and growth.
  • Primary client POC: resolved issues and maintained clear, proactive communication.
  • Built and executed account plans aligned to client objectives and Grainger priorities; delivered milestones on time.
  • Expanded revenue through targeted upsell/cross sell plays and solution bundling.
  • Partnered cross functionally (sales, marketing, support) to deliver tailored solutions.

District Manager

Kelly Services
02.2010 - 01.2012
  • Generated \$1,200,000 in new business revenue in 2010-2011.
  • Executed strategic account planning and deadline management, exceeding budget by \$800,000.
  • Maintained full P&L responsibility and expense management.
  • Negotiated client pricing increases annually to optimize profitability.
  • Managed client and temporary employee relations, achieving high customer satisfaction.
  • Implemented daily staff meetings to delegate tasks and drive accountability.

Education

Degree In Progress - Communications, Media, PR

Illinois State University
12.2000

Associates Degree - Communications, Media, PR

College of Lake County
05.1999

Skills

  • Change Management
  • Project Management
  • Influencing without Authority
  • Strategic Thought Partner
  • Dealing with Ambiguity
  • Leadership of Cross-Functional Projects
  • Supplier and Vendor Management
  • People Leadership
  • Skilled in project management using Smartsheet
  • Expertise in Microsoft 365 applications
  • Influencing without Authority
  • Complex Problem-solving

Timeline

Customer Enablement Manager

W.W. Grainger
07.2015 - Current

Account Manager

W.W. Grainger
08.2012 - 07.2015

District Manager

Kelly Services
02.2010 - 01.2012

Associates Degree - Communications, Media, PR

College of Lake County

Degree In Progress - Communications, Media, PR

Illinois State University

ADDITIONAL PROFESSIONAL EXPERIENCE

  • National Account Sales Manager: Inspect Solutions (Beach Park, IL), January 2008 – January 2010
  • Customer Development Specialist: Gordon Food Service (Chicago, IL), July 2007 – December 2008
  • Key Account Development Manager: Nestle Waters North America (Chicago, IL), July 2005 – June 2007
  • Senior Sales Consultant: Aramark Refreshment Services, (Elk Grove Village, IL), March 2003 – June 2000
  • Business Development Manager & Youth Market Manager, Coca Cola Company (Park City, IL), January 2000 – March 2003

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