Summary
Overview
Work History
Education
Skills
Additional Information - Personal Statement
Timeline
Generic

Erin Hackett

Centreville,USA

Summary

I have been a lifelong resident of St Joe County, marrying my husband 25 years ago, settling in Centreville, where we currently reside. My husband and I have 5 awesome kids ranging in ages 10-21 years old. I started my working career at the age of 16, working at the local Walmart. I was taught and given different responsibilities within the "front end" of the store. From cashier to CSM (Customer Service Manager), handling a variety of complaints and issues. At the age of 18, I was offered a substitute Rural Carrier position for the Burr Oak Post Office. I took the position and for a brief time worked at both Wal-Mart and the Post Office. Within two months of working for the USPS, I was offered a PTF Clerk position. I took the federal exam, passed and was hired into the Colon Post Office where I worked for many years. Working in a small office allowed me to help out at many other area Post Offices in St Joe County. In 2008, I transferred to the Howe Post Office in Indiana, working there for a little over a year. In September of 2009, my daughter was diagnosed with cancer and I chose to leave the Postal Service in April of 2010 to become a stay at home mom. I never regretted leaving the workforce to tend to my children, but as they have grown older and become more independent, I sought to rejoin the workforce again. I started with a couple of part time jobs eventually seeking out a full time position where I am currently employed. As a person, I enjoy being a wife and a mother. I am involved in our local church, partnering with my husband to lead a children's program on Sunday nights. I have been a youth leader for the Burr Oak 4-H club and Straight Shooters Program. I have been involved with organizing many events and activities within our community over the years. Personally, I enjoy camping, biking, kayaking, and many other activities with my family. I also enjoy scrapbooking, painting barn quilts, and crafting in general.

Overview

29
29
years of professional experience

Work History

Office Manager

Vashu K Patel CPA PC
08.2023 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.

Customer Service Representative

C.L.VanDeventer Insurance Agency
11.2021 - 01.2023
  • Actively maintaining and updating customer accounts
  • Processing incoming mail
  • Answering incoming phone calls
  • Respond to questions and concerns about service
  • Counsel customers on options for service and coverage
  • Consistently improve customer satisfaction through expert resolution of conflict, issues, or concern
  • Microsoft office suite
  • Google office suite
  • NASA Eclipse software

Substitute Teacher

St. Joe County ISD
12.2019 - 03.2020
  • Upheld classroom routines and supported student environments
  • Maintained consistent schedules
  • Maintained day-to-day classroom management and discipline to promote learning activities

PTF Clerk

United States Postal Service
02.1999 - 04.2010
  • Provided sales and services to walk-in customers
  • Handled customer complaints and issues
  • Monitored junior team members and offered support
  • Trained to process and sell passports
  • Occasionally performed route inspections on rural mail routes
  • Filled in for the Postmaster when on leave, vacation, etc
  • Assisted customers in completing and submitting forms to update address changes or report stolen/lost mail
  • Sorted mail for the P.O
  • Boxes and rural carriers working on definite time constraints
  • Helped to maintain an organized and tidy office atmosphere

Cashier

Wal-Mart
06.1996 - 02.1999
  • Processed POS transactions, including checks, cash, and credit card purchases or refunds
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items, and provided friendly service
  • Trained as a Customer Service Manager and provided back-up coverage with optimal support

Education

High School -

Pensacola Christian Academy
01.1998

Skills

  • Organizational abilities
  • Flexible and adaptable
  • Computer skills
  • Responsible
  • Excellent verbal and written communication skills
  • Relationship-building

Additional Information - Personal Statement

I have been a lifelong resident of St Joe County, marrying my husband 23 years ago, settling in Centreville, where we currently reside. My husband and I have 5 awesome kids ranging in age 1-7 years old. I started my working career at the age of 16, working at the local Walmart. I was taught and given different responsibilities within the 'front end' of the store. From cashier to CSM (Customer Service Manager), handling a variety of complaints and issues. At the age of 18, I was offered a substitute Rural Carrier position for the Burr Oak Post Office. I took the position and for a brief time worked at both Wal-Mart and the Post Office. Within two months of working for the USPS, I was offered a PTF Clerk position. I took the federal exam, passed and was hired into the Colon Post Office where I worked for many years. Working in a small office allowed me to help out at many other area Post Offices in St Joe County. In 2008, I transferred to the Howe Post Office in Indiana, working there for a little over a year. In September of 2009, my daughter was diagnosed with cancer and I chose to leave the Postal Service in April of 2010 to become a stay at home mom. I never regretted leaving the workforce to tend to my children, but as they have grown older and become more independent, I sought to rejoin the workforce again. As a person, I enjoy being a wife and a mother. I am involved in our local church, partnering with my husband to lead a children's program on Sunday nights. I have been a youth leader for the Burr Oak 4-H club and Straight Shooters Program. I have been involved with organizing many events and activities within our community over the years. Personally, I enjoy camping, biking, kayaking, and many other activities with my family. I also enjoy scrapbooking, painting barn quilts, and crafting in general.

Timeline

Office Manager

Vashu K Patel CPA PC
08.2023 - Current

Customer Service Representative

C.L.VanDeventer Insurance Agency
11.2021 - 01.2023

Substitute Teacher

St. Joe County ISD
12.2019 - 03.2020

PTF Clerk

United States Postal Service
02.1999 - 04.2010

Cashier

Wal-Mart
06.1996 - 02.1999

High School -

Pensacola Christian Academy
Erin Hackett