Erin Hall

• Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
• Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
• Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
• Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
• Established strong relationships with both employees and management teams, fostering a collaborative work environment.
• Enhanced employee satisfaction by implementing streamlined HR processes and tools.
• Facilitated regular communication channels between management and employees to promote transparency and engagement.
• Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
• Championed diversity initiatives to create an inclusive workplace culture, resulting in increased representation of underrepresented groups.
• Spearheaded leadership development programs to support the growth and advancement of high-potential employees.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.

My responsibilities included managing the HR team in delivery on a diverse range of Human Resources activities across a 900+ employee population. Areas included but were not limited to; Benefits Administration, Time Management, Payroll, Leave Management, Full life-cycle Recruiting (post to on-boarding and orientation), Performance Management, Reporting & Analytics, and all aspects of Employee Relations (conflict resolution, discipline, terminations, mediation).

▪ Provided guidance and training to management on HR related issues
▪ Oversaw recruiting in positions from Entry Level to Executive
▪ Developed procedures for OFCCP compliance
▪ Managed Reporting for Affirmative Action across 20 locations

▪ Worked hand in hand with supervisors and management to create and enforce policy and procedures.
▪ Conducted employee investigations in regards to employee relations, legal matters and EEOC compliance

• Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
• Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
• Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
• Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
• Responsible for implementation, training roll-out and continued support for all new telephony solutions
• Best services routing, forecasting, scheduling, adherence and productivity measurement utilizing IEX TotalView and CenterVU(CMS).