Work Preference
Summary
Work History
Education
Skills
Generic
Erin Hamilton

Erin Hamilton

Honolulu,HI

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balance

Summary

Having started out as a hostess, and then moving up to the most recognized and celebrated “secret shopper” server, I have experienced many aspects of the restaurant industry. Having moved up in the nightclub and Restaurant , I became a dynamic Executive Assistant Manager with a proven track record at House of Blues, enhancing operational efficiency through strategic office procedures and meticulous financial reporting. Adept in calendar management and conflict resolution, I excel in fostering teamwork and delivering exceptional customer service, ensuring seamless event execution and superior guest experiences both in the restaurants and the nightclub. Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction. Meticulous background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Executive Assistant Manager

House of Blues
  • Assisted in budgeting processes, tracking expenses, and preparing financial reports for leadership review
  • Implemented office procedures that improved operational efficiency and reduced administrative delays
  • Organized company events and meetings, ensuring all logistical aspects were executed flawlessly

Host

Morimoto Restaurant
07.2023 - 11.2023
  • Communicated daily specials and menu offerings to enhance guest engagement.
  • Collaborated with kitchen staff to address dietary restrictions and preferences.
  • Ensured cleanliness and organization of dining areas for optimal guest comfort.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Mick Fleetwood’s
04.2019 - 08.2023
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

House of Blues
03.2003 - 08.2009
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Demonstrated knowledge of menu items, providing recommendations based on customer preferences.
  • Processed payments efficiently using POS systems, ensuring accurate transaction handling.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Addiction Counseling

University of California, Los Angeles
Los Angeles, CA

High School Diploma -

Cambridge School
Massachusetts

Associate of Arts -

Bennington College
Vermont

Skills

  • Customer Service-oriented
  • Strong problem solver
  • Conflict management
  • Team collaboration
  • Multitasking proficiency
  • Detail-oriented
  • Professional appearance
  • Server support
  • Telephone reception
  • Guest relations
  • Reservations
  • Table assignment coordination
  • Up-selling techniques
  • Customer engagement
  • Order accuracy
  • Workflow optimization
  • Hospitality and accommodation
  • Food running
  • Table bussing
  • Guest complaint resolution
  • Safe food handling
  • Menu memorization
  • Restaurant operations
  • Service prioritization
  • High volume dining
  • Positive and professional
  • Dining customer service
Erin Hamilton