Erin Hamister

• Utilized Anthony Ulwick's Jobs-To-Be-Done framework to develop user roles for the Security and Identity team at Microsoft
• Created step by step job maps using figma to visually display how user roles are performing their core jobs
• Explored ways to utilize AI platforms such as Microsoft Co-Pilot and Augmentation loop to facilitate qualitative research
• Used Respondent to recruit and interview participants to inform the direction of Microsoft tools

• Utilized Content Square and Quantum Metric to analyze site metrics and optimize user experience across mobile and desktop platforms pin pointing areas of change and increasing engagement and sales

• Conducted usability tests using Usertesting.com, driving product strategy and site design improvements eliminating issues on some areas of the site

• Played pivotal role in setting metrics and analyzing data for AB testing through Monetate and SiteSpect one project explored an option to reduce delivery cancellations

• Formalized research/testing process, improving cross-functional communication within the business

• Facilitated contextual inquiries and usability tests for iPad designs in retail settings which usability issues of tested areas of application

• Presented user feedback findings to stakeholders, emphasizing user needs and desires which can reduce unnecessary time with customer

• Collaborated cross-functionally to drive future of retail research at T-Mobile

• Moderated mixed-method studies, including usability testing and focus groups, for Mixed Reality developer community

• Managed multiple research projects with competing timelines and analyzed quantitative and qualitative surveys

• Implemented research findings to support augmented and virtual reality project development

• Conducted cross-functional testing, including mixed reality virtual testing and heuristic evaluation.

• Transformed customer feedback into actionable research plans and shared insights across Microsoft Dynamics.

• Collaborated with global teams to conduct usability studies, heuristic evaluations, and ethnographic studies.

• Presented insights to product owners, participated in design sprints, and worked in cross-functional environments.

• 8 week contract for User Experience Research to facilitate interactive learning
• Conducted usability studies, card sort and benchmarking and reported to stakeholders
• Worked with User Experience Designers to improve products for multiple clients (Cengage Learning, Macmillan etc.)

• Conducted usability studies on client website uses.
• Analyzed data for product feature comparisons Brought usability studies to team meetings and built prototypes based on data analysis
• Used Axure, Photoshop, and Google Analytics

• Worked in Dr. Nancy Cooke's research lab on Human Automation and Team Cognition.
• Collected data to support research findings on how humans communicate with AI
• Analyzed Data and put findings into a research thesis

• Participated in Design Meetings with Marketing Team.
• Conducted usability studies and presented data in team meetings and came up prototypes.
• Used Axure, Photoshop, Google Analytics.
• Participated extensive public speaking training.

• Compiled and entered data follow using standard research practices
• Performed tests on children to aid in finding diagnoses for Autism Spectrum Disorder
• Participated in meetings with PhD recipients to discuss application of published research