Erin Haney
Springfield
Summary
Motivated first-year college student with 18 years of experience in fast-paced hospitality management, eager to transition into a career focused on medical and customer service. Demonstrates a strong commitment to excellence and teamwork, with a proven ability to thrive in dynamic environments. Passionate about leveraging extensive interpersonal skills and a service-oriented mindset to contribute effectively in the healthcare sector. Dedicated to continuous learning and professional growth within the industry.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Druffs
05.2015 - Current
- Led front-of-house operations in a high-volume, fast-paced hospitality environment
- Managed inventory, organized supplies, and placed orders to ensure smooth service
- Trained and supervised staff, fostering a culture of calm under pressure and customer-first service
- Maintained strong communication with guests and team members, resolving issues with professionalism
- Proudly loyal to the company for 10 years, contributing to its growth and reputation with consistency and pride
Education
Associate Degree Track - First-Year Student
Ozarks Technical College
Springfield, MO01.2029
Skills
- Customer Service & Communication
- Time Management & Multitasking
- Inventory & Supply Coordination
- Team Leadership & Training
- Adaptability in High-Stress Environments
- Academic Discipline & Career Focus
- Keeping a clean and well organized environment
- Conflict resolution
- Staff management
- Hiring
Timeline
Front of House Manager
Druffs
05.2015 - Current
Associate Degree Track - First-Year Student
Ozarks Technical College
Personal Note
As a 37-year-old mom, I bring maturity, empathy, and a strong work ethic to every role I take on. I’m excited to transition into healthcare, where I can combine my interpersonal strengths with clinical training to make a meaningful impact.