Erin Hanlon-Herbst
Havertown,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Supervisor of Operations
MedRisk
07.2021 - 07.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
Administrative Assistant/FIRST Group
MedRisk
07.2019 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Quality Assurance Specialist
MedRisk
11.2001 - 07.2019
- Monitored product standards and quality-control programs.
- Fixed identified issues to improve workflows.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Receptionist
MedRisk
11.2001 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Science -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PANo Degree -
Harcum College
Bryn Mawr, PASkills
- Distribution Center Management
- Contract Administration
- Cross-Functional Communication
- Employee Relations
- Goal Attainment
- Workflow Planning
- Operations Oversight
Timeline
Supervisor of Operations
MedRisk
07.2021 - 07.2023
Administrative Assistant/FIRST Group
MedRisk
07.2019 - 07.2021
Quality Assurance Specialist
MedRisk
11.2001 - 07.2019
Receptionist
MedRisk
11.2001 - 04.2016
Bachelor of Science -
East Stroudsburg University of Pennsylvania
No Degree -
Harcum College
Similar Profiles
Jennifer HazeltineJennifer Hazeltine
Client Specialist at MedRiskClient Specialist at MedRisk
Candace LeslieCandace Leslie
Customer Service Associate at MedRiskCustomer Service Associate at MedRisk
Shelly MarionShelly Marion
Provider Reimbursement Team Lead at MedriskProvider Reimbursement Team Lead at Medrisk