Erin Hanshaw
Houston,TX
Summary
Professional with experience in healthcare, client support, and administrative coordination. Organized, adaptable, and detail-oriented with strong communication skills and the ability to manage multiple priorities in fast-paced environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Community Outreach Intern
NAMI Greater Houston
01.2026 - 04.2026
- Coordinated community outreach events, volunteer activities, and educational presentations to engage local residents.
- Collaborated with community partners to raise awareness of mental health resources, fostering community support.
- Supported program planning and event logistics, enhancing participant registration and streamlining administrative projects.
SNP Care Coach (Seasonal)
Sagility
10.2025 - 04.2026
- Coordinated with interdisciplinary healthcare teams to resolve issues and connect members with appropriate resources.
- Managed high volume of outbound member calls, ensuring adherence to productivity and quality standards.
- Maintained accurate electronic documentation and facilitated timely follow-up to address member needs.
- Balanced multiple priorities in fast-paced, metrics-driven environment to support operational efficiency.
Case Manager
The Menninger Clinic
12.2023 - 08.2024
- Coordinated services and resources, enhancing patient treatment goals and facilitating discharge planning.
- Collaborated with multidisciplinary teams, promoting continuity of care for improved patient outcomes.
- Maintained accurate documentation, ensuring confidentiality and compliance with regulatory standards.
Care Coordinator
The Harris Center for Mental Health and IDD
11.2022 - 08.2023
- Coordinated care and linked clients with community resources, facilitating achievement of treatment goals.
- Monitored client progress and documented services, ensuring comprehensive case records for effective treatment planning.
- Delivered community-based support and skills training, enhancing clients' ability to navigate behavioral health challenges.
Education
Bachelor of Social Work -
University of Houston–Downtown
Houston, TX12-2022
Skills
- Project Coordination
- Operations Coordination
- Administrative Support
- Records management
- Information Management
- Scheduling
- Microsoft Office
- Google Workspace
- Client Relations
- Customer Service
- Cross-Functional Collaboration
- Time Management
- Problem Solving
- Regulatory Awareness
- Communication
Certification
- Mental Health First Aid (Youth & Adults)
- Small Group Facilitator
Timeline
Community Outreach Intern
NAMI Greater Houston
01.2026 - 04.2026
SNP Care Coach (Seasonal)
Sagility
10.2025 - 04.2026
Case Manager
The Menninger Clinic
12.2023 - 08.2024
Care Coordinator
The Harris Center for Mental Health and IDD
11.2022 - 08.2023
Bachelor of Social Work -
University of Houston–Downtown