Erin Harmon
Blackfoot,ID
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Costco Wholesale Corp. Proven ability to enhance customer satisfaction through effective communication and personalized solutions. Skilled in time management. I thrive in fast-paced environments and adapt quickly.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier/Stocker
Echo Elmore
Pollock Pines, CA
07.2024 - 12.2024
- Made lists for ordering.
- Kept the store neat and tidy.
- Worked a flexible schedule and extra shifts to meet business needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Managed inventory levels at the register, contributing to accurate stock assessments and replenishment needs.
Agent/customer Service Representative
Dwight Bentz
Camino, CA
06.2020 - 04.2024
- Assisted clients with inquiries, ensuring high levels of customer satisfaction.
- Processed transactions accurately and efficiently within established guidelines.
- Developed knowledge of products and services to provide informed recommendations.
- Maintained records and documentation for compliance and reporting purposes.
- Adapted quickly to new systems and procedures, enhancing workflow efficiency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Increased customer satisfaction with personalized follow-up strategies.
- Collected, arranged, and input information into database system.
- Displayed knowledge of products and services we offered.
Customer Service Representative
AmeriGas Propane
Placerville, CA
05.2018 - 06.2019
- Assisted customers with account management and billing inquiries efficiently.
- Collaborated with team members to improve service delivery processes.
- Ensured compliance with safety and regulatory standards in service operations.
- Trained new employees on customer service protocols and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with delivery department to expedite shipping for urgent customer orders.
- Displayed knowledge of the SAP system.
Gas Station Attendant
Costco Wholesale Corp
Vacaville, CA
07.2007 - 05.2018
- Operated fuel pumps and ensured proper dispensing of fuel for customer safety.
- Maintained cleanliness and organization of gas station area to enhance customer experience.
- Assisted customers with inquiries regarding fuel types and services offered at the station.
- Monitored fuel inventory levels and worked with buyers to keep fuel on hand.
- Executed routine safety inspections on equipment to ensure adherence to operational standards.
- Cleaned up gas and other spills in accordance with spill procedures.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Kept all stickers and decals current and up to code.
- Worked independently, self motivated, displayed ability to manage time appropriately.
Front End
Costco Wholesale Corp
Vacaville, CA
07.2004 - 07.2007
- Boxed items for members
- Operated a register when needed.
- Ran on items that members may have forgotten or needed the item number.
- Retrieved shopping carts from the parking lot as needed.
- Worked effectively in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across mornings, night, weekend shifts.
- Helped members with questions they had and helped unloading their cart when at registers.
- Performed lot security. At night at closing I’d watch each coworker leave the locked building ensuring they all safely get to their personal vehicles. And also ensured no one was waiting outside locked doors when management opened up to let coworkers leave.
Education
High School Diploma -
Will C Wood
Vacaville, CA06.2004
Skills
Great communication skills
Independently motivated but also excels in group settings
Work ethic and integrity
Patience and empathy
Customer service excellence
Time management skills
General knowledge of most Microsoft programs
Willing and very eager to learn as much as possible
Flexibility and willing to adapt
Certification
Licensed insurance agent in Ca. Can sell home and auto insurance.
Timeline
Cashier/Stocker
Echo Elmore
07.2024 - 12.2024
Agent/customer Service Representative
Dwight Bentz
06.2020 - 04.2024
Customer Service Representative
AmeriGas Propane
05.2018 - 06.2019
Gas Station Attendant
Costco Wholesale Corp
07.2007 - 05.2018
Front End
Costco Wholesale Corp
07.2004 - 07.2007
High School Diploma -
Will C Wood