Erin Harper
Nederland
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Deputy Clerk
Jefferson County District Clerk
01.2013 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed civil documentation and filing systems to ensure accurate record-keeping.
- Trained new clerks, sharing knowledge on best practices to optimize workflow efficiency.
- Provided exceptional customer service when assisting visitors at the front counter, handling inquiries with tact and professionalism.
- Reduced errors in case management by diligently reviewing documents for accuracy and completeness.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Collected court fees and fines and recorded amounts collected in Odyssey.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Back up Assistant for Supervisor, handling the Registry checks for the minors when they turn 18.
Caregiver
Almost Home
06.2012 - 09.2013
- Developed and implemented engaging activities to promote cognitive and emotional growth in children.
- Monitored children's safety and well-being, ensuring a secure environment at all times.
- Collaborated with parents to discuss children's progress and address any concerns effectively.
- Trained new staff on child care protocols and best practices for effective caregiving.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Shampoo Assistant
Second Glance
03.2010 - 09.2010
- Assisted stylists with shampooing and rinsing techniques to enhance client comfort.
- Maintained cleanliness and organization of workstations, ensuring a hygienic environment for clients.
- Developed knowledge of various hair products to provide tailored recommendations during services.
Cashier Clerk
Tally's Tackle
06.2008 - 03.2010
- Processed transactions accurately and efficiently using POS systems.
- Maintained organized cash register and ensured balanced cash drawer at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to uphold store cleanliness and presentation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Port Neches-Groves High School
Port NechesSkills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Telephone etiquette
- Customer satisfaction
- File maintenance
- File and database management
- Research
- Billing and coding
- Scanning and copying
- Document review
- Customer communication
Timeline
Deputy Clerk
Jefferson County District Clerk
01.2013 - Current
Caregiver
Almost Home
06.2012 - 09.2013
Shampoo Assistant
Second Glance
03.2010 - 09.2010
Cashier Clerk
Tally's Tackle
06.2008 - 03.2010
High School Diploma -
Port Neches-Groves High School
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