Erin Harrell
Jacksonville,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Wealth Management Client Services
Merrill Lynch
03.2022 - Current
- Duties include general banking information; balances, activity, check orders, updating client information, researching, locating and providing inquired information
- Exploring answers and solutions, as well as resolve escalating problems
- Also assisting clients with online and mobile tech issues.
Office Manager
Welltality
05.2017 - 11.2022
- Office manager duties, HR duties, and client relations
- I was in charge of setting up new accounts, uploading patient rosters into the system, general customer service and office duties
- In addition to this, I also handled scheduling duties, which included scheduling and rescheduling patient appointments.
Admin Assistant
Bowden Eye & Associates
07.2016 - 05.2017
- Duties include assistant to HR, phone call duties, scheduling & rescheduling appointments, customer service, process faxes, and general office duties.
Customer Service Representative
MBB Radiology
03.2016 - 06.2016
- Duties were processing payments over the phone and discussing patients’ charges with them
- Attorney requests for itemized billing and reductions
- All aspects of customer service duties were performed.
Customer Service Representative
Fletchers Medical Supplies
04.2015 - 03.2016
- Duties include customer service both on the phone and in working together with my teammates
- Receiving orders through faxing and on the phone as well as obtaining appropriate information and data
- Sending equipment to hospitals and doctors' offices as well as individual homes
- Wherever and whenever needed.
Bank Teller
First Coast Federal Credit Union
03.2014 - 07.2014
- Duties included teller duties such as cashier, money orders, cashiers' checks, issuing statements and general office duties
Front Desk Receptionist
Dave and Busters
11.2013 - 03.2014
- Front desk operations of issuing tickets, passes, and general customer service
Education
No Degree - AA
Florida State College At Jacksonville
Jacksonville, FLSkills
- Phone etiquette
- Microsoft Word and Excel
- Medical scheduling
- Insurance verification
- EMR systems
- Medical office experience
- Office administration
- HR
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Call Management
Timeline
Wealth Management Client Services
Merrill Lynch
03.2022 - Current
Office Manager
Welltality
05.2017 - 11.2022
Admin Assistant
Bowden Eye & Associates
07.2016 - 05.2017
Customer Service Representative
MBB Radiology
03.2016 - 06.2016
Customer Service Representative
Fletchers Medical Supplies
04.2015 - 03.2016
Bank Teller
First Coast Federal Credit Union
03.2014 - 07.2014
Front Desk Receptionist
Dave and Busters
11.2013 - 03.2014
No Degree - AA
Florida State College At Jacksonville
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