Erin Harrison
Kansas City,MO
Summary
Goal oriented and results driven young professional looking to obtain more knowledge and experience to develop an important and valued career. Unmatched work ethic and attention to detail to provide solutions for clients and employers by listening and working diligently to meet expectations.
Overview
6
6
years of professional experience
Work History
Lead Infant Teacher/Assistant Director
Talented Tots Learning Center
Smithville, MO
04.2022 - Current
- Engaged with children on individual basis to build positive, trusting relationships.
- Held and maintained administrative information and documentation throughout daily business and monthly goals.
- Collaborated with other teachers to plan lessons that would engage all ages of children in the classroom setting.
- Participated and executed workshops, trainings and conferences to improve educational skills while providing clean and safe learning environments.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Recognized by management for providing exceptional customer service. Earned employee of the month.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Mentored new employees on industry practices and business operations.
- Managed and took charge of stressful circumstances and effectively diffused tense situations among staff and parents.
- Managed a team of 10 employees to ensure efficient operations of the organization.
- Organized and led activities to promote physical, mental and social development.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Patient Access Representative
Children's Mercy Hospitals and Clinics
Kansas City, MO
11.2020 - 03.2022
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assembled registration paperwork and placed identification bands on patient.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Actively participated in team meetings and training sessions.
- Facilitated communication between patients, staff members, and third party payers.
- Provided assistance to internal departments when needed.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Assisted with preparing daily cash reports for accounting department.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
Revenue Cycle Specialist
Cerner Corporation
Kansas City, MO
05.2019 - 11.2020
- Accurately posted payments and adjustments both electronically and manually.
- Used Excel to generate multiple pivot tables for aged financial reports
- Trained new employees on multiple medical billing programs and data entry software
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
- Researched and communicated with insurance providers to resolve any denied claims and resubmit
- Correct and revise customer insurance profiles for claims generation and/or submission
- Identified areas where process improvements can be made within the revenue cycle.
- Completed appropriate claims paperwork, documentation and system entry
- Fulfilled client requests and advised supervisors of special needs
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments
- Devised new methods to make workflows more efficient and brought suggestions to attention of Senior Billing Representative
- Successfully follow all HIPAA Privacy and Security Regulations to protect patients' medical records and information
- Manage and train in high volume clients
Lead Server
54th Street Inc.
Kansas City, MO
11.2017 - 05.2019
- Built foundation for great customer service skills
- Handled customer complaints professionally and restored proper service
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Knowledge in multiple forms of payment options
- Promoted quickly from beginner server to lead server with opening and closing job duties
Patient Account Coordinator
Med4Home
Kansas City, MO
01.2018 - 10.2018
- Responded to customer requests via telephone
- Exceeded monthly and quarterly goals that were put in place by upper management
- Worked with outside entities to resolve issues with billing, claims and payments
- Contacted patients after insurance was calculated to obtain payments
- Primarily worked with Medicaid and Medicare
Education
High School Diploma -
Platte County High School
Platte City, MO05-2015
Some College (No Degree) - Nursing
University of Saint Mary
Leavenworth, KSSkills
- Knowledge in Excel and Microsoft programs
- Customer Service and Relations
- Teamwork
- Positive Reinforcement
- Caring and Understanding
- Proven Team Leader
- CPR and First Aid
- Reliable
- Time Management
- Strong Work Ethic
- Excellent Communication Skills
- Team Leadership
References
References available upon request.
Timeline
Lead Infant Teacher/Assistant Director
Talented Tots Learning Center
04.2022 - Current
Patient Access Representative
Children's Mercy Hospitals and Clinics
11.2020 - 03.2022
Revenue Cycle Specialist
Cerner Corporation
05.2019 - 11.2020
Patient Account Coordinator
Med4Home
01.2018 - 10.2018
Lead Server
54th Street Inc.
11.2017 - 05.2019
High School Diploma -
Platte County High School
Some College (No Degree) - Nursing
University of Saint Mary
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