Lead Bartender/Waitress
New Way Lounge
09.2019 - 03.2023
- Immediately greeted customers with a genuine smile and let then know someone would be there to great them properly. The wait staff was also, hostess, busser and everything else a single person could handle.
- Always made sure to presentate menus to patrons promptly after being seated and answered questions about menu items, making recommendations upon request. After explaining our dinner special for the evening, I would then Immediately ask if they knew what they would like to drink, I also very much enjoyed coming up with delicious drink recipes for legal adults without an expired Identification card.
- Bussed tables during busy periods and of course slower periods to assist staff and quickly turn over tables.
- Supervised dining table set-up to prepare for different types of activities,always following strict service requirements.
- Thoroughly Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customers needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerance to obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Put in tables order in our Cloverleaf POS and sent to kitchen employees for preparation.
- Always answered any and every question a patron might need answered
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- It was usually extremely slow during the earlier shifts but if the evening was extremely busy. There were times we went through every single rolled silverware sets. As team players we made sure there were stocked again for the the morning crew.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Made sure to remain calm, collected and poised when dealing with difficult customers during busy shifts. Made sure to be a team player and help my colleagues if they seemed to be under too much pressure. Sometimes just having another person having your back can help calm an intense situation down.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Treated every guest as if they were a regular, to ensure they didn't feel as if they weren't just as important!
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported needs of all the wait staff who attended to specific needs of countless customers daily for the type of restaurant with social relevancy and intentionality.
