Erin Hawkins
Manchester ,Connecticut
Summary
Energetic and customer-focused professional with experience in customer service, office operations, and administrative management, eager to transition into a flight attendant role. Known for exceptional communication skills, adaptability, and the ability to handle high-pressure situations with a calm, positive attitude. Demonstrated ability to collaborate effectively with diverse teams, multitask efficiently, and deliver top-notch service to clients. Passionate about providing a safe, comfortable, and enjoyable experience for passengers while adhering to safety procedures and airline protocols. Looking forward to applying my problem-solving skills and passion for travel in the aviation industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Suffield Medical Associates
04.2022 - Current
- Manage medication and medical procedure prior authorizations, ensuring accurate processing to facilitate patient care in a timely manner.
- Oversee office operations, coordinating staff and managing daily workflow to ensure efficient service delivery.
- Supported billing and administrative operations while serving as a key holder and informal leader on shift.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
English Language Instructor
ESL Teacher
10.2021 - 03.2022
- Instructed students in English language acquisition, creating personalized lesson plans to meet individual learning needs and fostering an engaging, positive classroom environment.
- Adapted to new cultural environments and communicated effectively with students from diverse backgrounds, demonstrating strong interpersonal skills.
- Strengthened cross-cultural communication skills while building a supportive learning community.
Customer Service Specialist
Liberty Firearms
12.2019 - 04.2021
- Provided superior customer service by handling inquiries, processing orders, and resolving concerns in a fast-paced retail environment.
- Educated customers on product features and safety protocols, ensuring compliance with regulations.
- Assisted with inventory management, maintaining efficient operations while working with team members to ensure seamless customer experiences.
Education
Bachelor of Science - Environmental Science
University of Northern Colorado
Greeley, CO01-2019
Skills
- Commitment to Passenger Safety & Comfort
- Conflict De-escalation & Resolution
- Customer Service Excellence
- Clear Communication & Teamwork
- Cross-Cultural Communication
- Time Management & Adaptability
- Safety-Conscious & Detail-Oriented
- Calm, Professional Presence Under Pressure
Certification
- ESL Teaching Certification – Valid
- PADI Open Water Certification – Valid
Timeline
Administrative Specialist
Suffield Medical Associates
04.2022 - Current
English Language Instructor
ESL Teacher
10.2021 - 03.2022
Customer Service Specialist
Liberty Firearms
12.2019 - 04.2021
Bachelor of Science - Environmental Science
University of Northern Colorado
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